We had hard wood installed that on the whole,looked great. We found a spot on our stair way entrance that was not done well.
It was reported to our salesman who came out the following day and stated that it could have been done better and he would contact the home office to get it fixed. This was 4 weeks ago. It is still not fixed. We have contacted everyone that we can think of to get this fixed and we get the same story.
"Someone will be out today" and no one shows. We are at our wits end and are so dissatisfied that we are considering reporting this incident to the BBB.
All we want is some consideration and someone here to fix the problem. Such an easy fix that is taking far too much time.
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Bad quality.