Reply by Empire Today

Leland, we're very sorry for the delay you experienced with your installation appointments. We understand your time is valuable and never want any customer to be inconvenienced when improving their home. It's my understanding that we've been in contact with you recently and that we are currently working on a resolution with you. If you have any questions or concerns now or in the future, please don't hesitate to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Dallas, Texas
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Empire Today Flooring is the absolute worst company I've ever dealt with!They kept promising and lying to us about the day our wood flooring was going to be installed for a month!

We never heard from them before hand that the installation was not going to happen on the promised day which caused us to put our dogs in boarding unnecessarily three times. The excuse was always "it wasn't on the truck"... do they only have one truck? We always had to initiate the call several times on the promised days of installation and on one occasion the rep said "I'm sorry, I just got your call...

I was in the gym"! He was supposed to call us at 7:00am that day! The next promised installation day, we again had to initiate several calls and finally heard from the VIP rep at about 1:00pm that our flooring was not on the "truck" and although he had promised to be here on that day, he said "oh, I was unable to answer your call because I was at our monthly award meeting"! Why did he promise us he and our flooring would be there since he knew that's when the monthly meeting was happening?

Also, they were going to install it without acclimating it which would have been a disaster.In trying to resolve this for one month, we encountered arrogant representatives with every inquiry!

Review about: Empire Today Flooring.

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