Reply by Empire Today

Dear Kimberly,
We regret that your experience had a rocky start, but are aware that you were satisfied with your final installation. If you continue to have questions or concerns regarding your floor, please contact us at
Thank you.
Woodmere, New York
1 comment

Once again empire has failed me. Been getting the run around from them for weeks finally scheduled my install for today which is a reinstall and got a call at 730 to tell me that the installers did not show up to work today so my job is cancelled.

I am beyond pissed off. I have called them for the past hour to speak with a manager was told no one in to help me. I have to wait till Monday. Guess small claims court is next.

I can't believe no management is available. This company truly doesn't do the right thing..

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Problem with no one showing up for installation.

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Dear Kimberly,

We have read your review and we'd like to address your concerns. Unfortunately, we've been unsuccessful in locating your account with the information in your post.

Please email your contact and account information to, and we'll be happy to reach out to you.

Please mention PC in the subject line.

Thank you.