Reply by Empire Today Mar 06

Dear Renee,
We are happy to hear that we were able to address your concerns to your satisfaction.
Thank you for sharing!
Author's
New Cumberland, Pennsylvania
2 comments

They say that a picture tells a thousand words....

Just take a look at this.

Empires professional floor installation.

Instead of building up the floor after tile was removed they chose to use CARDBOARD cord around to hide the 1/2" gap. The card board cord around wouldn't hold paint, it split, cracked, and separated. And looked awful!

My original floor did not have cord around on it and as you can see it doesn't work well in my house. Check out the 1/2" of calking stuffed under door jams and door trim. Professional job they say?!?!

Empire ruined my kitchen and entry with very shotty workmanship.

Review #830630 is a subjective opinion of a user.

1.0
Value for money
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
Diversity of Products or Services
Staff
Service Scheduling
Customer service
Product or Service Quality
Warranty
Advertised vs Delivered
Reliability
Website
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Comments

Anonymous
#1159134

Empire did come and fix my floor.

Though there is residual minor damage I can deal with that.

Thank you for making it right.

Renee

ETCustomerSupport
#1147378

Hello ,

Thank you for making us aware of your experience.We want to help, but are unable to find your account with the information given.

Please contact customersupport@empiretoday.com, so we can address your concerns.

Thank you.

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