Update by user May 27, 2016
Received call today 5/27, by local manager stating flooring has been found, will com out Sat June 4. And take care of all unresolved issues. Will update again.
Original review posted by user May 20, 2016
I WILL NEVER USE EMPIRE AGAIN! I READ SEVERAL MIXED REVIEWS ONLINE, SOME WERE OK.
SO I WENT AHEAD...JOB: REMOVE CARPET AND REPLACE With HARDWOOD. 1ST WAS NOT TOLD IT WOULD BE ENGINEERED HARDWOOD. BUT I READ UP ON IT AND DECIDED TO KEEP. NEXT: ONE DAY JOB(which I knew better) TURNED INTO TWO DAYS...WHICH I HAD TO *** WORK.
THEN SECOND DAY I WAS TOLD RAN OUT OF MATERIALS AND DON'T KNOW WHEN THEY CAN COME BACK. AND THE GUYS DID NOT HAVE A TRUCK BIG ENOUGH TO HAUL OFF OLD CARPET! NOW, ONE OF THE GUYS WAS REALLY ACTING CONCERNED AND ACTED LIKE HE REALLY CARED ABOUT WHAT WAS HAPPENING...THE OTHER TWO COULD CARE LESS AND WAS JUST RUSHING. CUSTOMER SERVICE SAYS THEY WILL CALL ME BACK.
MY SALESMAN NEVER ANSWERED OR RETURNED MY CALLS. I KNOW THIS IS A DONE DEAL BUT WILL VOICE MY CONCERNS ON EVERY SITE, BBB, ETC...TIME OFF AND JOB STILL NOT DONE. JOBS ARE OUTSOURCED TO PEOPLE WITH NO SUPPLIES AND/OR LIMITED SUPPLIES. ASKED TO USE BUCKETS AND I HAD TO COVER FURNITURE.
CARPET IS SITTING ON SIDE OF DRIVEWAY. ONE THING THE HARDWOOD THAT IS DOWN LOOKS GOOD SO FAR. CLEAN UP HORRIBLE. I'M SAD AND DISAPPOINTED.
I WAS LOOKING FORWARD TO CLEAN UP AND HAVE A MEMORIAL DAY GATHERING. I HOPE THINGS TURN OUT BETTER LATER....
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Bad quality.