Reply by Empire Today Mar 06

Dear Melanie,
We regret that your experience did not have a great start. Our records show that we have completed a product replacement for you. If you continue to have questions, please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Memphis, Tennessee
2 comments

Update by user May 27, 2016

Received call today 5/27, by local manager stating flooring has been found, will com out Sat June 4. And take care of all unresolved issues. Will update again.

Original review posted by user May 20, 2016

I WILL NEVER USE EMPIRE AGAIN!I READ SEVERAL MIXED REVIEWS ONLINE, SOME WERE OK.

SO I WENT AHEAD...JOB: REMOVE CARPET AND REPLACE With HARDWOOD. 1ST WAS NOT TOLD IT WOULD BE ENGINEERED HARDWOOD. BUT I READ UP ON IT AND DECIDED TO KEEP. NEXT: ONE DAY JOB(which I knew better) TURNED INTO TWO DAYS...WHICH I HAD TO *** WORK.

THEN SECOND DAY I WAS TOLD RAN OUT OF MATERIALS AND DON'T KNOW WHEN THEY CAN COME BACK. AND THE GUYS DID NOT HAVE A TRUCK BIG ENOUGH TO HAUL OFF OLD CARPET! NOW, ONE OF THE GUYS WAS REALLY ACTING CONCERNED AND ACTED LIKE HE REALLY CARED ABOUT WHAT WAS HAPPENING...THE OTHER TWO COULD CARE LESS AND WAS JUST RUSHING. CUSTOMER SERVICE SAYS THEY WILL CALL ME BACK.

MY SALESMAN NEVER ANSWERED OR RETURNED MY CALLS. I KNOW THIS IS A DONE DEAL BUT WILL VOICE MY CONCERNS ON EVERY SITE, BBB, ETC...TIME OFF AND JOB STILL NOT DONE. JOBS ARE OUTSOURCED TO PEOPLE WITH NO SUPPLIES AND/OR LIMITED SUPPLIES. ASKED TO USE BUCKETS AND I HAD TO COVER FURNITURE.

CARPET IS SITTING ON SIDE OF DRIVEWAY. ONE THING THE HARDWOOD THAT IS DOWN LOOKS GOOD SO FAR. CLEAN UP HORRIBLE. I'M SAD AND DISAPPOINTED.

I WAS LOOKING FORWARD TO CLEAN UP AND HAVE A MEMORIAL DAY GATHERING.I HOPE THINGS TURN OUT BETTER LATER....

Review #851752 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Empire Today?

Write a review

Comments

ETCustomerSupport
#1163488

Dear Melanie,

Thank you for bringing this matter to our attention.We assure you that we take all your concerns seriously and are disappointed to hear that your job is not yet completed.

We will follow up with you shortly to start working towards a solution.

Thank you.

-Empire Customer Support

Anonymous
to ETCustomerSupport Memphis, Tennessee, United States #1165411

My flooring is still not finished, was told quarter round would be in on Wed, May 25th, they sent new guys out on Thursday May 27th, with no quarter round or glue.Was told by manager quarter round was discontinued and they are searching for it.

Would call back. Guys returned and placed rest of hardwood, and pulled up places that were done wrong. No call. Today I called customer service was told quarter round would be in next Wed, June 1st.

I cannot afford to *** work anymore so they will come out Sat June 4th. No one has addressed dirty floors left by original guys on May 19-20th, and broken baseboards. One day job has now turned into 3 weeks.

Memorial weekend plans had to be cancelled no one cares.Now adding to BBB.

comments