Reply by Empire Today

Dear Customer,
Thank you for sharing, this is not the level of service we want our customers to experience. We want to help make things right with you but are unable to locate your account. Please contact us at with your contact information for so we can further assist.
Thank you again.
Lancaster, Wisconsin
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

We recently had carpet and other flooring installed. The salesman was good, talk up empire and product as he should.

Our install had been scheduled for 2 months and the morning of the install they called to say they didnt have a crew to do all the work. We told them this was unacceptable as this had been scheduled for 2 months. They asked to move it to the following monday which doesnt work when most people work durung the week. The install coordinator then said well let me see what i can do and will call you back.

We waited over 2 hours and finally we called back and nobody seem to know what they were doing. After getting hung up on twice we finally got to a helpful customer service supervisor and he stayed on the phone with us and got both install crews to get the job done. They were 4 hours late but when the crews got to our home they did a great job. The problem with this company is they over schedule crews and crews dont know about it until it gets close to the install day.

We will never use empire again and do not recommend the hassle that you will go through to anyone. Read all reviews, consumer complaints on this company, its a pattern.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Bad quality.

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