I was first helped by an amazing sales representative, Vicki, who dig a great job helping me choose flooring for my whole house. I was getting 2 rooms and my hallway done with hardwood and 4 bedrooms with new carpet.
The installation date was for the following Wednesday and Thursday for the hardwood and the following week on Wednesday for the carpet. On the morning of the first Wednesday I got a call an hour into the appointment window telling me they did not get the shipment in and they were cancelling the appointment. Irritated, I spoke to the manager, Matthew. He apologized and gave me a $200 credit, about 2% of the total cost, and promised my house would be complete by the 1st of October.
I moved all the small things out of the 6 rooms only to hear back that the shipment still did not come in add promised.
When I called back and spoke to Matthew for the second time, he told me to choose a different flooring. I can now not get ahold of anyone from Empire to help me.
I am very dissatisfied with the service. I'm currently looking for a full refund and I'll choose another company to help with my house.
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Return, Exchange or Cancellation Policy.