Reply by Empire Today

Dear Erin,
We sincerely regret that your installation had a rocky start. We are aware that we have addressed your concerns. Feel free to contact us at if you continue to have questions regarding your experience.
Thank you.
Carmichael, California
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
1 comment

I was first helped by an amazing sales representative, Vicki, who dig a great job helping me choose flooring for my whole house. I was getting 2 rooms and my hallway done with hardwood and 4 bedrooms with new carpet.

The installation date was for the following Wednesday and Thursday for the hardwood and the following week on Wednesday for the carpet. On the morning of the first Wednesday I got a call an hour into the appointment window telling me they did not get the shipment in and they were cancelling the appointment. Irritated, I spoke to the manager, Matthew. He apologized and gave me a $200 credit, about 2% of the total cost, and promised my house would be complete by the 1st of October.

I moved all the small things out of the 6 rooms only to hear back that the shipment still did not come in add promised.

When I called back and spoke to Matthew for the second time, he told me to choose a different flooring. I can now not get ahold of anyone from Empire to help me.

I am very dissatisfied with the service. I'm currently looking for a full refund and I'll choose another company to help with my house.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Return, Exchange or Cancellation Policy.

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Dear Erin,

Thank you for sharing your experience. We sincerely regret that your installation was not completed as planned and assure you that your concerns are important to us.

We will investigate further and will be in contact with you shortly.

Thank you.

-ET Customer Support