We've been living a nightmare with Empire. They are very disorganized, send the same installers after we've complained about the specific installer, can't make sense of their own note write ups, have left a project undone without ordering the correct supplies for over a week, fail to reimburse our money, and then "forget" to *** $125 dollars from the project price after paying the quoter that amount and saying it would be taken off our project.
Super disappointed with every single person I've talked to. I will never go with Empire again, and I've been spreading the word to family and friends too.
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Poor customer service.