PUBLICpublished review 3/2/17 We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves and have all the furniture out and floors prepped before install.
Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out. Well today is the day and they come in and tells us that they van not install our flooring because of the humidity is greater than the floors itself. This test should be completed prior to purchase.
If done so we could have picked out different flooring that accommodates. The sales representative should have tested and made us aware. I have contacted several customer service reps including the sales supervisor Kenneth Williams, that was very rude and non compliant of the issues we are having. I myself took off from work to have this installation completed and I can say was a waste of time and money on my part.
Never go with Empire. I would not recommend them to anyone and as far as their always striving for a perfect 10 they have received a 0 from this customer. They have not up held their promises for "building customers for life".
Oh and it gets worse. I will send another review or edit this one until I hear back from someone in corporate and not the Raleigh Durham location.
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Poor customer service.