Reply by Empire Today

Dear Mrs. Holifield,
We regret to read your post, but understand that we have been working with you towards a solution. We will continue to follow up and ensure that this matter gets resolved to your satisfaction.
Thank you.

Bought laminate floor from empire in July 2016. On installation day, installers showed up with too little material.

They claimed bad measurements by salesman. They had to go back to Ga. to get more laminate. Installers showed up two days later.

Had wrong color laminate. After 2 weeks laminate installed. One week later floor problems started. Three different empire flooring specialist have come out and all three say floor needs to be redone.

I have been waiting for three months for them to come and redo floor. Many appointsments set and all ended in no shows. Have called Empire at least 12 times. Lots of promises and still no action.

May have to get an attorney.

Beware of Empire. Go elsewhere.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Poor customer service.

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Dear Customer,

We regret to hear about your experience. We take every customer concern seriously and we would like to follow up with you to learn more.

Unfortunately, we are unable to verify your customer information. Please email your concerns and account information to and mention PC in the subject line, so we can further assist you.

We look forward to hearing for you.

Thank you.


So if you take every customer seriously, why did you not do so with this person to begin with?


This response is to get the people reading to think they give a ***, smart people like you and me will think exactly what you wrote. 800-588-CornHole Today!