Reply by Empire Today

Dear Finita,
We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
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2 comments

We had a salesperson come out measure the house- Living room hallway for hardwood and three bedrooms for carpet she gave a quote and set a date for installation, we changed the first date to later and when it came time for the installation Empire called and said they had to cancel because they did have the installation.Ok the next thing was they were only doing two bedrooms not three.

They said she only measured for two "lies" we were there we saw what was measured and now they want let us speak with the salesperson nor will she return our calls. They want us to pay more money or pick a cheaper carpet.

When it was there mistake.Can you say Layers/ Fox Five News.

Review about: Empire Today Flooring Installation.

Reason of review: Poor customer service.

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ETCustomerSupport
#1254919

Dear Finita,

We appreciate you bringing your concerns to our attention.After speaking with you, we understand that the contract signed was for two rooms.

We are able to add an additional room for the price discussed if you wish to continue.

Thank you.

Finita
to ETCustomerSupport Duluth, Georgia, United States #1254963

I'm sorry I don't feel we should have to pay anymore due to your mistakes and I think if we could all sit down wit Ashley Baca our salesperson we could get this rectified, she is the only person that knows other the us what was done on that day and for some reason she can't be found why is that?

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