Reply by Empire Today

Dear Charlotte,

We regret that your experience had a rocky start, but understand that we have since completed the installation to your satisfaction. If you continue to have concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
1 comment

Sales rep stated that,company would move china cabinet and put back. Did not realize he did not write in contract as we did not see contract.

Upon flooring contractors coming on 4 different days and saying they could not move cabinet and did not do the job of new hardwood floors. Called many times and got run around, no one to talk to but telepone girl. They refuse to give you a manager to talk to, just unaceptabe service. To date we have no new floor, no one will call.

Fed up with the entire company. They have charged me for floor and not done work and not been truthful.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Order processing issue.

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ETCustomerSupport
#1249200

Dear Customer,

We are disappointed to hear about your experience. We want to follow up with you to address your concerns, but unfortunately we are unable to locate your account.

Please email your concerns along with your account and contact information to customersupport@empire-today.com and mention Pissed Consumer in the subject line.

Thank you.

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