Product: Empire Today Flooring Installation Clear all filters (59 of 59 reviews match)
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Empire Today - Flooring Installation Review

PUBLICpublished review 3/2/17 We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves and have all the furniture out and floors prepped before install. Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out. Well today is the day and they come in and tells us that they van not install our flooring because of the humidity is greater than the floors itself. This test should be completed prior to purchase. If done so we could have picked out different flooring that accommodates. The sales representative should have tested and made us aware. I have contacted several customer service reps including the sales supervisor Kenneth Williams, that was very rude and non compliant of the issues we are having. I myself took off from work to have this installation completed and I can say was a waste of time and money on my part. Never go with Empire. I would not recommend them to anyone and as far as their always striving for a perfect 10 they have received a 0 from this customer. They have not up held their promises for "building customers for life". Oh and it gets worse. I will send another review or edit this one until I hear back from someone in corporate and not the Raleigh Durham location.
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Empire Today Flooring Installation
Review #1016946 is a subjective opinion of poster.
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Highly Recommend Empire Today

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R.
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Empire Today Flooring Installation
Reason of review
Good quality
Review #1013203 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - Flooring Installation Review

Poor customer service and wrong productEmpire today installed laminate flooring on the main level of my town home. After installation we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope. 8 months later we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue. An installer came out and insisted that it was level until I showed him with a level that it was not in fact level. I then spoke with the service manager whom quoted me $800. When I told her the issue with the level was not our fault she changed the quote to $758. Several weeks later the installer came out to replace the boards and level the floor. The installer installed boards that were the same color but a different finish. The boards that were replaced were noticeably duller than the ones initially installed. I contacted the service manager twice before hearing back. When I spoke with the service manager I asked that the boards be replaced with the correct ones or a refund be issued. The manager told me they don't always have the same boards so they usually don't match. The manager then stated she would not issue a refund because they did the work and were repairing something that was my fault was damaged in the first place. When discussing my concern with her response she asked that I send her some pictures of the boards so she could show the installers and ask if they saw an issue. I did email her the pictures. However, based on her response I'm not expecting much.
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Empire Today Flooring Installation
Review #994184 is a subjective opinion of poster.
3 comments
Dear Mrs. Holifield, We regret to read your post, but understand that we have been working with you towards a solution. We will continue to follow up and ensure that this matter gets resolved to your satisfaction. Thank you.
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Empire Today Flooring Installation
Review #977988 is a subjective opinion of poster.
2 comments
Dear Finita, We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or...
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Empire Today Flooring Installation
Review #972456 is a subjective opinion of poster.
3 comments
Dear Jill, We are happy to know that we have addressed your above concerns. If you continue to have questions please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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Empire Today Flooring Installation
Review #970424 is a subjective opinion of poster.
1 comment
Dear Sandra, We are sincerely disappointed to hear about your experience. Your order has since been cancelled per your request. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com. Thank you.
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Empire Today Flooring Installation
Review #970376 is a subjective opinion of poster.
1 comment
Dear Charlotte, We regret that your experience had a rocky start, but understand that we have since completed the installation to your satisfaction. If you continue to have concerns please contact us at customersupport@empiretoday.com. Thank you.
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Empire Today Flooring Installation
Review #965665 is a subjective opinion of poster.
5 comments
Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Location
Tampa, Florida
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Empire Today Flooring Installation
Review #962631 is a subjective opinion of poster.
5 comments
Dear Julie, We regret the events that occurred throughout your experience and understand that we have spoken to you in regards to your concerns. We will continue to investigate further. Thank you for your patience.
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Kent, Washington
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Empire Today Flooring Installation
Review #953456 is a subjective opinion of poster.