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Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Cary,
We are disappointed to hear that your experience did not meet you expectations. We understand that you have agreed to cancel your order. If you continue to have questions and/or concerns please contact us at customersupport@empiretoday.com.
Thank you.
-ET Customer Support
Review
#1016946 Review #1016946 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Poor customer service

PUBLICpublished review 3/2/17 We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves and have all the furniture out and floors prepped before install.

Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out. Well today is the day and they come in and tells us that they van not install our flooring because of the humidity is greater than the floors itself. This test should be completed prior to purchase.

If done so we could have picked out different flooring that accommodates. The sales representative should have tested and made us aware. I have contacted several customer service reps including the sales supervisor Kenneth Williams, that was very rude and non compliant of the issues we are having. I myself took off from work to have this installation completed and I can say was a waste of time and money on my part.

Never go with Empire. I would not recommend them to anyone and as far as their always striving for a perfect 10 they have received a 0 from this customer. They have not up held their promises for "building customers for life".

Oh and it gets worse. I will send another review or edit this one until I hear back from someone in corporate and not the Raleigh Durham location.

Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Highly Recommend Empire Today

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R.
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Review
#1013203 Review #1013203 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Good quality
Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Leah,

We never want our customers to be disappointed in the work that is done in their homes, and regret to hear that your installation has not met your expectations. We will be in contact with you shortly to discuss this matter further and start working with you towards a solution.

Thank you.
-ET Customer Support
Review
#994184 Review #994184 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

Poor customer service and wrong productEmpire today installed laminate flooring on the main level of my town home. After installation we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope.

8 months later we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue. An installer came out and insisted that it was level until I showed him with a level that it was not in fact level.

I then spoke with the service manager whom quoted me $800. When I told her the issue with the level was not our fault she changed the quote to $758. Several weeks later the installer came out to replace the boards and level the floor. The installer installed boards that were the same color but a different finish.

The boards that were replaced were noticeably duller than the ones initially installed. I contacted the service manager twice before hearing back. When I spoke with the service manager I asked that the boards be replaced with the correct ones or a refund be issued. The manager told me they don't always have the same boards so they usually don't match.

The manager then stated she would not issue a refund because they did the work and were repairing something that was my fault was damaged in the first place. When discussing my concern with her response she asked that I send her some pictures of the boards so she could show the installers and ask if they saw an issue.

I did email her the pictures. However, based on her response I'm not expecting much.

Dear Mrs. Holifield, We regret to read your post, but understand that we have been working with you towards a solution. We will continue to follow up and ensure that this matter gets resolved to your satisfaction. Thank you.
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Review
#977988 Review #977988 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Dear Finita, We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or...
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Review
#972456 Review #972456 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Dear Jill, We are happy to know that we have addressed your above concerns. If you continue to have questions please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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Review
#970424 Review #970424 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Sandra,
We are sincerely disappointed to hear about your experience. Your order has since been cancelled per your request. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#970376 Review #970376 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Poor customer service

We paid to have flooring installed today and instead they didn't show and didn't call into supposably offset the inconvenience of taking an entire day off of work they offered a measly $200 discount on a product that was overpriced from the get-go terrible service contacting customer service is a joke and their floor managers have no business taking Management phone calls

Empire Today's reply to:

Empire Today Flooring Installation Review

Dear Charlotte,

We regret that your experience had a rocky start, but understand that we have since completed the installation to your satisfaction. If you continue to have concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#965665 Review #965665 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Order processing issue

Sales rep stated that,company would move china cabinet and put back. Did not realize he did not write in contract as we did not see contract.

Upon flooring contractors coming on 4 different days and saying they could not move cabinet and did not do the job of new hardwood floors. Called many times and got run around, no one to talk to but telepone girl. They refuse to give you a manager to talk to, just unaceptabe service. To date we have no new floor, no one will call.

Fed up with the entire company. They have charged me for floor and not done work and not been truthful.

Dear Marty, We understand that this was a frustrating situation for you, and show that we have since reached an agreement. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#962631 Review #962631 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Dear Julie, We regret the events that occurred throughout your experience and understand that we have spoken to you in regards to your concerns. We will continue to investigate further. Thank you for your patience.
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Review
#953456 Review #953456 is a subjective opinion of poster.
Service
Empire Today Flooring Installation