Product: Empire Today Flooring Installation Rating: 1 Star Clear all filters (17 of 59 reviews match)
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Empire Today's reply to:

Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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#1586832 Review #1586832 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Very upset and dissatisfied.

I ordered laminate flooring and linoleum was installed. I was told by the men who installed the flooring that it was laminate. The job took a lot longer because they said they did not order enough. Had to weight 2 more days plus weekend. The installers did not come back and put the wall boards in so I have the materials but they have not been installed. I would never recommend to my enemies this company. I am very disappointed in the workmanship and the job not being finished. Also that I did not receive the laminate that I ordered and paid for.
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#1343626 Review #1343626 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Avoid Empire Today

Because they use local contractors, installation results may vary. But the corporate office is the same and if you should happen to get a terrible contractor like we did -- you're out of luck. The first issue came when we tried to use their price match guaruntee. They wouldn't honor it until after several phone conversations with a very rude Kevin Konfirst, who is some sort of inside sales director. Last year we has laminate floor installed in our home. The installers came and the job was not done well. There was bubbling and the seams did not connect well and it was generally shoddy. They came out to try to repair it, but it needed to be replaced. Many calls to Empire Today finally got a new crew to come out and reinstall the entire floor. This was a massive headache in and of itself. After the new floor was installed, we noticed immediately that the seams were bubbling up and that the floor looked terrible. After waiting for over a month for a manager to come and inspect the flooring he did. We didn't hear from him for another month. Call after call finally ended with us being told today that they decided that the floor wasn't defective. This is insane. But they did offer to replace the entire floor again (but not give us a refund). So, there's nothing wrong with it, but we'll come fix it anyway? We just want a refund at this point. Worst experience of this type we've ever had. They sent out an "independent" inspector who was so incompetent we couldn't even get him to come on a day we were home. Scheduling was a nightmare and we never heard from any of them again. Then I complain again and they act like they tried to contact us but we never heard from them. The said that our new floor of LESS THAN A FEW WEEKS OLD was water damaged. But they'll send the "independent" inspector out again. Insane.
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#1226256 Review #1226256 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today Does Not Do Quality Work

Back in September 2015 I hired Empire to install LVT . I have had moisture issues since the installation. Empire denies that the moisture due to a water leak resulted from them. I paid an extra $1000 to have the damaged tiles repaired. The repair work was never done properly. Tiles are popping up everywhere. It's a tripping hazard. I have been fighting this issue for two years. No satisfaction. They have offered me $1000 to make me go away. The assessor they sent out 3 months ago gave me a written assessment of the shoddy work the contractors performed. His suggestion was to rip the entire floor up and redo it, or else receive a full refund. Empire is not willing to do any of that in spite of the written assessment one of their employees left in my home. My assessment of Empire Today is to stay away from them! I am wanting to be fully reimbursed.
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#1141728 Review #1141728 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Unhappy

Empire Today - Unhappy
Empire Today - Unhappy
Empire Today - Unhappy
Terrible job , some of the mistakes are small and some are just terrible work . They were to send someone out to check work but never did , wouldn't want to use them again. When I would ask the installer to fix something or the color didn't match , he would just say it did . Installer just showed up one morning and was knocking on my bedroom door , still don't know how he got in to my house , it was early , 7:00 AM Sunday morning , after I had been working all night . I don't think Empire does the work , I think they sub it all out . All around , just plain terrible doing business with them .
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#1101975 Review #1101975 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - New Customer- 4 days of issues

Empire Today - New Customer- 4 days of issues
Empire Today - New Customer- 4 days of issues
sales person Ed G. been with company 30+ yrs. we tried getting him to FIX this issue and do the right thing. his words "not my issue". WOW Day 1- 6/15 received call indicated cant do carpet and laminate in different days, due to a liability. will send out our best crews- me okay great! are you sure it will be done in one day! CS Rep "yes" Day 2- 6/16- rec call at 7:30AM indicating we are 1st on route 2-3 hours before they get to our house. after a few calls this 1 installer showed up at 1:05PM with no tools to put in laminate :/ after trying to cancel. The cancellation person James, asked me not to cancel and he would make sure, someone would get tools in an hour. THAT never happened. This installer (one) was at our house till MIDNIGHT! WE ASKED HIM TO LEAVE IT . we had furniture to move, my 9-10yr old were moving furniture on my sons BDAY! so he can get started. my husband had to buy screws to assist so that the squeaks would be removed. as per the sales guy "that's what we do" we would get 2 sets of crews to get this done. again, only one guy showed up. The Install manager set this employee up to fail. Day 3- 6/17 after numerous calls to managers/VP still nothing, installer at our house till 9PM and hallway and stairs still not done. He finally told us, he was having a hard time with laminate cause he didn't know how to do it. not to mention he didn't have tools to fix stairs wood. Day 4- 6/18 after 6 calls in the AM, they sent Tito to the rescue, he finally rocked this out in 2 hours. When we started having issues from day one, they should have sent him out. Days off with no pay. Not to mention they left the old carpet on our lawn for 2 days and now the green lawn is dying. I don't want to deal with another company again. Now we need to see if the work was as bad as the customer services. we shall see.
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#1089402 Review #1089402 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review

PUBLICpublished review 3/2/17 We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves and have all the furniture out and floors prepped before install. Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out. Well today is the day and they come in and tells us that they van not install our flooring because of the humidity is greater than the floors itself. This test should be completed prior to purchase. If done so we could have picked out different flooring that accommodates. The sales representative should have tested and made us aware. I have contacted several customer service reps including the sales supervisor Kenneth Williams, that was very rude and non compliant of the issues we are having. I myself took off from work to have this installation completed and I can say was a waste of time and money on my part. Never go with Empire. I would not recommend them to anyone and as far as their always striving for a perfect 10 they have received a 0 from this customer. They have not up held their promises for "building customers for life". Oh and it gets worse. I will send another review or edit this one until I hear back from someone in corporate and not the Raleigh Durham location.
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#1016946 Review #1016946 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review

Poor customer service and wrong productEmpire today installed laminate flooring on the main level of my town home. After installation we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope. 8 months later we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue. An installer came out and insisted that it was level until I showed him with a level that it was not in fact level. I then spoke with the service manager whom quoted me $800. When I told her the issue with the level was not our fault she changed the quote to $758. Several weeks later the installer came out to replace the boards and level the floor. The installer installed boards that were the same color but a different finish. The boards that were replaced were noticeably duller than the ones initially installed. I contacted the service manager twice before hearing back. When I spoke with the service manager I asked that the boards be replaced with the correct ones or a refund be issued. The manager told me they don't always have the same boards so they usually don't match. The manager then stated she would not issue a refund because they did the work and were repairing something that was my fault was damaged in the first place. When discussing my concern with her response she asked that I send her some pictures of the boards so she could show the installers and ask if they saw an issue. I did email her the pictures. However, based on her response I'm not expecting much.
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#994184 Review #994184 is a subjective opinion of poster.
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Empire Today Flooring Installation
Dear Finita, We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or...
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#972456 Review #972456 is a subjective opinion of poster.
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Empire Today Flooring Installation

Empire Today Flooring Installation Top Locations

Dear Jill, We are happy to know that we have addressed your above concerns. If you continue to have questions please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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#970424 Review #970424 is a subjective opinion of poster.
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Empire Today Flooring Installation