Product: Empire Today Flooring Installation Clear all filters (58 of 58 reviews match)
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Empire Today - Last effort before I initiate arbitration
Dear Walter, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish. We’re disappointed to hear about your installation experience,...
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Empire Today Flooring Installation
Review #1488744 is a subjective opinion of poster.
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"Empire Today Flooring" Does more damage than good!
"Empire Today Flooring" Does more damage than good!
Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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Empire Today Flooring Installation
Review #1453672 is a subjective opinion of poster.
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Empire Today - Terrible Customer service
Dear Jason, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers from their initial sales appointment process until post installation. We regret to hear that your experience did not meet your...
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Empire Today Flooring Installation
Review #1414293 is a subjective opinion of poster.
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Dear Vicki, We strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience did not meet your expectations, and we’d like to...
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Empire Today Flooring Installation
Review #1343626 is a subjective opinion of poster.
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Dear Phil, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully...
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Haddam, Connecticut
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Empire Today Flooring Installation
Review #1226256 is a subjective opinion of poster.
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Dear Kathleen, Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed. We regret to hear that you remain unsatisfied, and are aware that we’re currently working with...
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Empire Today Flooring Installation
Review #1219610 is a subjective opinion of poster.
Resolved
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Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...
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Empire Today Flooring Installation
Review #1202493 is a subjective opinion of poster.
Testimonial
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This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given...
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Empire Today Flooring Installation
Reason of review
Good quality
Review #1201156 is a subjective opinion of poster.
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Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...
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Location
Saint Petersburg, Florida
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Empire Today Flooring Installation
Review #1141728 is a subjective opinion of poster.

Empire Today Flooring Installation Top Locations

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Empire Today - Worst Company to hire

On August 25 Empire sales rep John Reardon came to my house and sold me on a bunch of false promises. I ordered 905 square feet of porcelain tile to be installed throughout my house starting on September 5. I received a phone call the Wednesday before installation to confirm my appointment and to make sure that I prepare all areas to be tiled. The next Saturday I was called back from Bill saying that they did not have the tile I ordered in stock and would not be able to do the install unless I picked different tile. I specifically said I wanted that tile and I would wait for them to call me when they had the tile in stock. The following Thursday I received a call from Empire to confirm my new appointment. An appointment that I never made. I asked if they had the tile in stock to which they replied no and I asked how they were going to do the install with no tile. For the next three weeks I was called to confirm an appointment that was never made even though they still did not have my tile in stock. Finally, on October 5 I called Bill and he said they did get my shipment of tile in and they would be able to do the install starting on October 11. When I spoke to Bill he had no idea that I was supposed to receive baseboards with the install. When the installers showed up they complained that the work order was all messed up and I would have to explain in detail all that was needed. Once shown what needed to be done they broke out their string to check the subfloor for level. They found several spots that were not level and started to complain that this job was going to be bigger than they anticipated. They called their boss John who then called me and explain everything the installers had previously explained. He added that the job was bigger than they thought and didn’t want to do it because of lack of time. They were looking for an easy job. John then stated that we could go ahead with the install but it was going to be an added 3k for a few bags of concrete and some grinding. Leveling a subfloor does not cost anywhere near that amount. He threw that price out there so I would refuse. Empire hires subcontractors to do their work. This is no surprise. But they do not do a fair estimation for the work to be done. John Reardon only measured and gave a 6500 estimate. Once the subcontractor got there the estimate grew by 3k. This is absolutely ridiculous. After waiting over a month for an install with my entire house packed into my living room I am still without tile and am forced to find another company that can do the job at the quoted price. I would never recommend Empire for any services past a basic carpet install. It is probably the only thing they are capable of doing because it is “easy work” Steve
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Empire Today Flooring Installation
Review #1113604 is a subjective opinion of poster.