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Manufacturer: Empire Today Category: Installation Clear all filters (45 of 45 reviews match)
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Empire Today's reply to:

Empire Today - Unhappy
Empire Today - Unhappy
Empire Today - Unhappy
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...
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Empire Today Tulsa, Oklahoma
Product
Empire Today Flooring Installation
I didn't like
  • Work
#1101975
Empire Today's reply to:

Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...
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Product
Empire Today Flooring Installation
#1096700
Empire Today's reply to:

Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...
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Product
Empire Today Flooring Installation
I liked
  • Customer service representative
I didn't like
  • Solutions that did not work for me
  • Damage done at installation
#1095688
Empire Today's reply to:

Empire Today - New Customer- 4 days of issues
Empire Today - New Customer- 4 days of issues
Dear Larry, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us, and we understand that there’s a repair scheduled for you on...
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Product
Empire Today Flooring Installation
I liked
  • Very dissappointed
  • Not one thing
#1089402
Empire Today's reply to:

Dear Christine, At the core of our mission is our commitment to customer satisfaction. We aim to address every customer concern until a solution is reached, and always put our customers first. We thank you for bringing your concerns to our attention, and assure you...
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Product
Empire Today Flooring Installation
#1065623
Dear Tim, Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your concerns are important to us, and we’ll be following up with you shortly to address your concerns. Thank you. -ET Customer Support
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Product
Empire Today Flooring Installation
I liked
  • Were fast
  • Originally liked salesperson -
I didn't like
  • Having an actual repair team come fix issue
#1061545
I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in...
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Product
Empire Today Flooring Installation
#1060349
Empire Today's reply to:

Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Dear Customer, We are committed to customer satisfaction and strive to accomplish our mission of “Making beautiful new floors easy,” each and every day. It is our goal to make sure that every concern is addressed, and we’d like the opportunity to follow up with you and...
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Product
Empire Today Flooring Installation
#1042753
Empire Today's reply to:

Dear Cary, We are disappointed to hear that your experience did not meet you expectations. We understand that you have agreed to cancel your order. If you continue to have questions and/or concerns please contact us at customersupport@empiretoday.com. Thank you. -ET...
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Product
Empire Today Flooring Installation
#1016946

Empire Today Flooring Installation Top Locations

Testimonial

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price...
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Product
Empire Today Flooring Installation
#1013203