Product: Empire Today Flooring Installation Clear all filters (59 of 59 reviews match)
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Dear Jenee, We are disappointed to hear about your experience. Although time has passed since your posting, we would like to address any unanswered concerns that you may have. You can email your concerns and account information to customersupport@empiretoday.com. ...
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#849107 Review #849107 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Never Again

1. Empire is a temp agency for contractors 2. Empire is overpriced $10,000 for 250sqft half laminate, half carpet 3. Claim to drug test and background check contractors. False On Monday May 9, 2016 I was scheduled to have laminate and carpet installed. Well the contractors was a no call, no show. I called to cancel my services and empire tried to imply that it was my fault because I was suppose to call the contractor to make sure of the time they were getting started and the time that they were going to finish. 2 problem with that, I don't have the contractor's phone number and I'm to consumer they should be calling me. They gave me $2,000 of my project, but that came with a price. Contractor comes over the next day work for an hour then tells me he has a job to do but he can have his cousin who is out of work and has a little experience laying floor finish the job. Wait if your cousin is out of work and has little experience, how does he work for a company that does drug and background checks? This is where it gets good. Next day flooring company come back finish job, carpet people come to do their job. carpet people notice that the transistors are missing. Laminate people say carpet people are suppose to put transistors down. Carpet people say no, transistors are suppose to match the laminate floor to separate laminate from carpet. Now I for sure know that the laminate contractor has little experience. Now we have to wait for empire to order transistors. Get a contractor to put them down, then call the carpet company to come back and stretch carpet. Word of advice. Dealing directly with contractor and getting your own supplies or through contractor is thousands of dollars cheaper and less of a headache. Also It is good to have direct communication with contractor and not a third party
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#846141 Review #846141 is a subjective opinion of poster.
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Empire Today Flooring Installation
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  • Flooring Installation
Empire Today's reply to:

Empire Today - Poor installation, lack of follow thru, contacting a lawyer!

To Bill at Empire! I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for Thursday, April 14th. At 11am, Wednesday, April 13, you left me a voice message asking me to return your call and I did. The following day, April 14th, I called at 7:32am, 7:45am, and 9:57am and finally heard back from you only to inform us that your company would not be installing carpet and ripping out what we currently have, and a refund would be issued. The endless lack of consideration from the entire Empire team has left us with a very disappointing experience in regards to customer service and quality. The ongoing inconvenience to our lives and our home has put myself and my entire family on edge. The unnecessary expenses incurred due to Empire has left us no choice but to contact a lawyer in which we already have for all of the damages your company has caused. Today was the absolute finishing touch when we received a phone call shortly after you and I got off the phone stating that the installers were on their way. Erin Lee arrived at our home to greet the installers and upon arrival, I informed her that you canceled the installation. The lack of communication between your whole entire team is unbelievable. For the record, you sent the same sales person out to us to choose the carpet and if you wanted control of what we chose then you should have never given us the option. Your job as a business is to satisfy your customers in which you have not. As I stated in my review, I am not and will not be going away!
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#840294 Review #840294 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Very poor customer service

Empire Today - Very poor customer service
Empire Today - Very poor customer service
Empire Today - Very poor customer service
Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!! And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ... And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued. And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!! And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does. Very poor customer service practices. Penny wise,pound foolish.
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#836616 Review #836616 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring install

Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen. I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time. Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .
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#833078 Review #833078 is a subjective opinion of poster.
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Empire Today Flooring Installation
Tags
  • floor installation
Empire Today's reply to:

Empire Today - Poor coustomer service

We scheduled a time with a sales rep in Feb 2016 with Empire Today. The reps (sales name is Tom Luiez . The flooring job was on March 8 2016 the days before moved furniture beds and other belongings so the Job would get done in a efficient way. The next day suppose to show up, 9:00 still no one. My wife called Tom and he was look into the problem. He called back and said the installer's truck broke down. Ha ha ? So the next day two installers showed up at 9:30 to do a bathroom three bedrooms move a toilet and replace base boards, needless to say it was 9:30 pm when they left and had to come back the nex day to finish some base boards.A month later our toilet seals leaks and they were suppose to install the closet door guides that they promised to do, never got done.we have been calling toget them out here to fix toilet and door guides. This company is hiring illegal immigrants to do there rough work. This company is terrible and would led not recommend them. Please do not let them in your home.
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#832223 Review #832223 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Empire Today Flooring Installation Review from New Cumberland, Pennsylvania
Dear Renee, We are happy to hear that we were able to address your concerns to your satisfaction. Thank you for sharing!
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#830630 Review #830630 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - So upset

Customer Service is horrible!!! Of course the sales rep was on his game when selling us product - since then nothing but issues. Installers were late, not enough material was delivered, therefore, installation was delayed a day, clean up was not acceptable, trying to get them back to do a warranty repair was a nightmare, get the run-around, sit on the phone on hold for long periods of time (20-30 min or more), sit and wait on them to show-up and then when calling them are told we aren't down on the schedule. I would NEVER recommend Empire to anyone - this entire experience has been nothing but a headache and the company does not take follow thru on anything.
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#828418 Review #828418 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review from Alto, Michigan

We've been living a nightmare with Empire. They are very disorganized, send the same installers after we've complained about the specific installer, can't make sense of their own note write ups, have left a project undone without ordering the correct supplies for over a week, fail to reimburse our money, and then "forget" to *** $125 dollars from the project price after paying the quoter that amount and saying it would be taken off our project. Super disappointed with every single person I've talked to. I will never go with Empire again, and I've been spreading the word to family and friends too.
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#808218 Review #808218 is a subjective opinion of poster.
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Empire Today Flooring Installation