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Empire Today Flooring Installation Review
Dear customer, Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information...
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Review
#891546 Review #891546 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Empire Today Flooring Installation Review from Lancaster, Wisconsin

Dear Customer,
Thank you for sharing, this is not the level of service we want our customers to experience. We want to help make things right with you but are unable to locate your account. Please contact us at customersupport@empire-today.com with your contact information for so we can further assist.
Thank you again.
Review
#889416 Review #889416 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

We recently had carpet and other flooring installed. The salesman was good, talk up empire and product as he should.

Our install had been scheduled for 2 months and the morning of the install they called to say they didnt have a crew to do all the work. We told them this was unacceptable as this had been scheduled for 2 months. They asked to move it to the following monday which doesnt work when most people work durung the week. The install coordinator then said well let me see what i can do and will call you back.

We waited over 2 hours and finally we called back and nobody seem to know what they were doing. After getting hung up on twice we finally got to a helpful customer service supervisor and he stayed on the phone with us and got both install crews to get the job done. They were 4 hours late but when the crews got to our home they did a great job. The problem with this company is they over schedule crews and crews dont know about it until it gets close to the install day.

We will never use empire again and do not recommend the hassle that you will go through to anyone. Read all reviews, consumer complaints on this company, its a pattern.

Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com. Thank you.
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Review
#885751 Review #885751 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Tags
  • Horrible Customer Satisfaction
Empire Today's reply to:

Empire Today in Orlando, Florida - Empire Flooring

Dear Iris,
We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com.
Thank you.
Review
#873653 Review #873653 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Nightmare
  • Installers not knowledgeable
Reason of review
Bad quality
Tags
  • bad reviews
  • Laminate

My luxury tiles were installed in Feb. 2015.

The installers did not speak English which made it really hard to communicate, at one point I spoke to the 10 year old son who translated for his Dad. Empire was impossible to reach. When you call them you are getting a call center. In Feb.

2016 three tiles were replaced, surprise the corners are lifting again because the floor was never prepared properly. All of my kitchen tiles are cracked. Empire will replace 20 tiles. Some of the Armstrong tiles were defective, lots of luck contacting them.

A local tile place said Empire would take care of it since I bought the tile from them. Not so. Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire.

This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles.

Please don't use Empire or Armstrong products.

I am now contacting the Attorney General and Better Business Bureau. Really tried to resolve this issue with Empire.

Empire Today's reply to:

Empire Today in Denver, Colorado - Taken for a ride

Dear Cynthia,
Our records indicate that we have spoken to you in regards to your concerns. For further questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#856034 Review #856034 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Installers not knowledgeable
Reason of review
Poor customer service
Loss
$47000
Preferred solution
Let the company propose a solution

I contracted with Empire Today to install vinyl flooring throughout my house which included 2 beds 2 bath and the kitchen. First of all they cancelled on me the first day and then they finally showed up the next day around noon and only one person spoke English.

They all left except the two young men who couldn't speak English and were not at all professional installers. I think they were the sons of the lead worker and he spoke very little English. They did a *** poor job of laying the vinyl and It took them 12 hours in which to do so.

I have requested, and pleaded with them to come back out to fix the mess that they made of my vinyl in the kitchen, it has a pattern and its laid crooked, it looks terrible. There are no transition strips from room to room and my appliances were not put back correctly, so now I can't open my dishwasher door all the way.  I am still fighting with them and I have now contacted the District Attorney's office for help.  I tell everyone, do not use these people, they are a total scam, just to get your money.

Dear Melanie, We regret that your experience did not have a great start. Our records show that we have completed a product replacement for you. If you continue to have questions, please contact us at customersupport@empiretoday.com. Thank you.
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Review
#851752 Review #851752 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Dear Jenee, We are disappointed to hear about your experience. Although time has passed since your posting, we would like to address any unanswered concerns that you may have. You can email your concerns and account information to customersupport@empiretoday.com. ...
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Review
#849107 Review #849107 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Empire Today in Cleveland, Ohio - Never Again

Dear Customer, We are disappointed to hear about your dissatisfaction. We would like to learn more, but unfortunately we are unable to verify your customer information. Please contact customersupport@empiretoday.com for further assistance.
Thank you
-ET Customer Support
Review
#846141 Review #846141 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Misleading
  • Enitre dealing - never again
  • Quality of the job
Reason of review
Poor customer service
Tags
  • Flooring Installation

1. Empire is a temp agency for contractors

2. Empire is overpriced $10,000 for 250sqft half laminate, half carpet

3. Claim to drug test and background check contractors. False

On Monday May 9, 2016 I was scheduled to have laminate and carpet installed. Well the contractors was a no call, no show. I called to cancel my services and empire tried to imply that it was my fault because I was suppose to call the contractor to make sure of the time they were getting started and the time that they were going to finish. 2 problem with that, I don't have the contractor's phone number and I'm to consumer they should be calling me. They gave me $2,000 of my project, but that came with a price. Contractor comes over the next day work for an hour then tells me he has a job to do but he can have his cousin who is out of work and has a little experience laying floor finish the job. Wait if your cousin is out of work and has little experience, how does he work for a company that does drug and background checks? This is where it gets good. Next day flooring company come back finish job, carpet people come to do their job. carpet people notice that the transistors are missing. Laminate people say carpet people are suppose to put transistors down. Carpet people say no, transistors are suppose to match the laminate floor to separate laminate from carpet. Now I for sure know that the laminate contractor has little experience. Now we have to wait for empire to order transistors. Get a contractor to put them down, then call the carpet company to come back and stretch carpet. Word of advice. Dealing directly with contractor and getting your own supplies or through contractor is thousands of dollars cheaper and less of a headache. Also It is good to have direct communication with contractor and not a third party

Empire Today's reply to:

Empire Today in San Francisco, California - Poor installation, lack of follow thru, contacting a lawyer!

Dear Lisa,
We regret that your experience was not a great one. If you continue to have questions regarding your installation please contact us via customersupport@empiretoday.com. Thank you.
Review
#840294 Review #840294 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Craftsmanship
  • Misleading
  • Lack of caring
Reason of review
Order processing issue
Loss
$9000

To Bill at Empire!

I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for Thursday, April 14th.

At 11am, Wednesday, April 13, you left me a voice message asking me to return your call and I did. The following day, April 14th, I called at 7:32am, 7:45am, and 9:57am and finally heard back from you only to inform us that your company would not be installing carpet and ripping out what we currently have, and a refund would be issued.

The endless lack of consideration from the entire Empire team has left us with a very disappointing experience in regards to customer service and quality. The ongoing inconvenience to our lives and our home has put myself and my entire family on edge. The unnecessary expenses incurred due to Empire has left us no choice but to contact a lawyer in which we already have for all of the damages your company has caused.

Today was the absolute finishing touch when we received a phone call shortly after you and I got off the phone stating that the installers were on their way. Erin Lee arrived at our home to greet the installers and upon arrival, I informed her that you canceled the installation. The lack of communication between your whole entire team is unbelievable.

For the record, you sent the same sales person out to us to choose the carpet and if you wanted control of what we chose then you should have never given us the option. Your job as a business is to satisfy your customers in which you have not. As I stated in my review, I am not and will not be going away!

Empire Today's reply to:

Empire Today in Royal Palm Beach, Florida - Very poor customer service

Dear Lydia,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#836616 Review #836616 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Empire Today - Very poor customer service
Empire Today - Very poor customer service
Empire Today - Very poor customer service

Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!!

And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ...

And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued.

And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!!

And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does.

Very poor customer service practices. Penny wise,pound foolish.