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Empire Today's reply to:

Empire Today - Laminate and wood flooring

In August .2016 Empire installed our flooring. Do not use EMPIRE for any of your flooring needs. Go elsewhere. Look at the reviews with BBB or Consumer Affairs, or any other site for that matter. THEY ARE NOT A GOOD COMPANY! They are dishonest and will cheat you out of anything if you let them Their customer service is honestly the worst I have ever seen When i called Empire to go over the issue, they refused to discuss I waited 3Weeks for a General Manager still didn’t call me i call every day to talk to the manage so that he could make a decision regarding the issue when i get chance to talk to him all he said he sorry nothing he can do. I COULD NOT BE MORE DISAPPOINTED IN EMPIRE TODAY AND BASED ON MY EXPERIENCE, WOULD STRONGLY URGE FOLKS TO NOT USE THEM Please go to Lowes or Home depot or a local tile place DO NOT USE EMPIRE EVER!!!!
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#910606 Review #910606 is a subjective opinion of poster.
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Empire Today Flooring Installation
Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com. Thank you.
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#909066 Review #909066 is a subjective opinion of poster.
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Empire Today Flooring Installation
Tags
  • bad reviews
  • floor installation
Empire Today's reply to:

Empire Today - A total ripoff!

We bought a new house and needed to change floors in it before we could move in, so we were in a hurry to get this done and decided to go with this BS of a company. Outside of "Never Do Any Business With Them" advice, if you do decide to move forward for whatever silly reason like ours: First of all, do not believe anything their sales people telling you. Have them put everything in writing with all managers names and numbers of Sales and Installation. Call managers right then to assure those numbers are correct, and ask them to confirm the words sales people had given you about the installation times. If they can't or hesitate with ifs and thens, then simply don't go any further. Secondly, ask them to keep a sample of what they have shown you that you liked and tell them that you will return it once the job is complete. What they show you and what you will have installed may be two vastly different in quality things (in similar appearance though). Their initial prices need to be cut 4 times to be realistic. They have charged us $9990 for 1400sf laminate that costs 0.49/sf. Lastly, do not pay them upfront, wait until the job is complete to your satisfaction (seriously doubt it), and use it as a negotiation tool to do things right for the right price!
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#905940 Review #905940 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today - Flooring Installation Review from Barker, Texas

Had empire come to put in floors and they brout the wrong flooring and the carpet isnt going to be put in until later so far am very pissed off and cant get in touch with anyone and sales rep lied about everything
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#901664 Review #901664 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today Flooring Installation Review
Dear customer, Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information...
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#891546 Review #891546 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Empire Today Flooring Installation Review from Lancaster, Wisconsin

We recently had carpet and other flooring installed. The salesman was good, talk up empire and product as he should. Our install had been scheduled for 2 months and the morning of the install they called to say they didnt have a crew to do all the work. We told them this was unacceptable as this had been scheduled for 2 months. They asked to move it to the following monday which doesnt work when most people work durung the week. The install coordinator then said well let me see what i can do and will call you back. We waited over 2 hours and finally we called back and nobody seem to know what they were doing. After getting hung up on twice we finally got to a helpful customer service supervisor and he stayed on the phone with us and got both install crews to get the job done. They were 4 hours late but when the crews got to our home they did a great job. The problem with this company is they over schedule crews and crews dont know about it until it gets close to the install day. We will never use empire again and do not recommend the hassle that you will go through to anyone. Read all reviews, consumer complaints on this company, its a pattern.
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#889416 Review #889416 is a subjective opinion of poster.
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Empire Today Flooring Installation
Empire Today's reply to:

Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact customersupport@empiretoday.com. Thank you.
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#885751 Review #885751 is a subjective opinion of poster.
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Empire Today Flooring Installation
Tags
  • Horrible Customer Satisfaction
Empire Today's reply to:

Empire Today - Empire Flooring

My luxury tiles were installed in Feb. 2015. The installers did not speak English which made it really hard to communicate, at one point I spoke to the 10 year old son who translated for his Dad. Empire was impossible to reach. When you call them you are getting a call center. In Feb. 2016 three tiles were replaced, surprise the corners are lifting again because the floor was never prepared properly. All of my kitchen tiles are cracked. Empire will replace 20 tiles. Some of the Armstrong tiles were defective, lots of luck contacting them. A local tile place said Empire would take care of it since I bought the tile from them. Not so. Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire. This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles. Please don't use Empire or Armstrong products. I am now contacting the Attorney General and Better Business Bureau. Really tried to resolve this issue with Empire.
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#873653 Review #873653 is a subjective opinion of poster.
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Empire Today Flooring Installation
Tags
  • bad reviews
  • Laminate
Empire Today's reply to:

Empire Today - Taken for a ride

I contracted with Empire Today to install vinyl flooring throughout my house which included 2 beds 2 bath and the kitchen. First of all they cancelled on me the first day and then they finally showed up the next day around noon and only one person spoke English. They all left except the two young men who couldn't speak English and were not at all professional installers. I think they were the sons of the lead worker and he spoke very little English. They did a *** poor job of laying the vinyl and It took them 12 hours in which to do so. I have requested, and pleaded with them to come back out to fix the mess that they made of my vinyl in the kitchen, it has a pattern and its laid crooked, it looks terrible. There are no transition strips from room to room and my appliances were not put back correctly, so now I can't open my dishwasher door all the way.  I am still fighting with them and I have now contacted the District Attorney's office for help.  I tell everyone, do not use these people, they are a total scam, just to get your money.
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#856034 Review #856034 is a subjective opinion of poster.
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Empire Today Flooring Installation
Dear Melanie, We regret that your experience did not have a great start. Our records show that we have completed a product replacement for you. If you continue to have questions, please contact us at customersupport@empiretoday.com. Thank you.
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#851752 Review #851752 is a subjective opinion of poster.
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Empire Today Flooring Installation