Reply by Empire Today

Dear Caesar,
We understand that this was a frustrating experience for you, and are aware that we have discussed your concerns. Please direct any remaining questions or concerns to customersupport@empiretoday.com.
Thank you.
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Update by user May 04, 2015

Empire Today Put The Floor in in 1982

Original review posted by user May 04, 2015

They Pulled Up with A piece of Junk Ford VanSpoke with Helen in cooperate meaning owner of Empire Flooring

1. Had a sales person over and I had an estimate for tile in a small kitchen for $814.00 automatically she said can’t meet or beat the price and went with down to a vinyl one piece tile. I saw one that was nice I made the deal because of the lifetime warranty well sorry I did more. 2. False Advertising Watch their Commercials.3. They called and made an appointment with me for Saturday 2 2015 between 10:00 and 11:00 I told them I could not make it before then and to call me when they were on the way I told them I run a small Business in New York and want to be there well here is where it starts. Well they call at 8:45 and say there on their way to the house and spoke to my wife. Were there at 9:00.I was not their made it clear to them that I was to be there.4. My wife called me unhappy and surprised at what they did and how the installers acted and spoke. Well the installers for Empire Today Flooring (Could not speak English) Making believe They Laughing and giggling in a different language as they tore up two arias of floor my wife said It looked like they were playing like kids they took pictures and sent them to someone and they got up and told my wife no good my wife said what do you mean no good tile was his response Laughing and giggling on the way out she said my husband will be here in a couple minutes.5. The installers for Empire Today Flooring New York kept going and left my wife called me and said they left I said what she told me they left a mess. Il be rite home got there and they did6. I called to find Customer service they did not care about the mess they cared about a 9x9 tile because of asbestos I could appreciate that but I have ( NY RISING CHECKED MY HOUSE FOR ANY KIND OF CONTANINENT AND ASBESTOS WAS ONE OF THEM) I’ve got the paperwork they did not care about customer nor customers home. There installers are not friendly and they don’t speak English.7. A contractor came and looked at the tiles and said they were mad of fiber they don’t know what there looking at

Supper Storm Sandy Victims

Review about: Empire Today Estimate.

Reason of review: Poor customer service.

Monetary Loss: $814.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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Comments

ETCustomerSupport
#981087

Hi Caesar, we share your disappointment that the installation could not be completed as scheduled.We understand that we’ve been in contact with you about this situation and explained our protocol that we must follow when asbestos is suspected to be present.

If you would like to discuss the situation further, please contact us at customersupport@empiretoday.com.

Thank you.Jeanette Ramey, National Customer Service Manager

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