My dispute is with Empire today flooring! I've been a loyal customer for over 20 yrs they've probably laid like 7 floors through the years for me but no more!!
In Sept I had my kitchen and living rm done they damaged over $2000 to my cabinets , damaged molding changed the layout without asking me. It's been a nightmare I have before pictures taken 2 days before (someone told me to take pictures of my wood floor underneath if every I was to sell my house I'm very grateful to her). I've disputed with Chase( and got nowhere) and they also sold me not what I asked for. I have pictures witnesses etc..
I can't believe how I've been treated. My husband works 6 days a week we have also recently found out we were very overcharged. We are good people my husband an ex volunteer fire chief / first responder / Sgt. in the Marine core!!
We NEED someone to help us . I called BBB they said they have over 2,600 complaints but with such a huge company I'm just a bleep! Please make this nightmare ( there's so much more to this story) prevent this from happening to someone else!! Please help us.
Thank you! There are more pictures!
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Damaged or defective.
Monetary Loss: $4.
Preferred solution: Full refund.