Reply by Empire Today

Dear Francine,
We are saddened to hear about your experience, and although time has passed since your last posting we want to ensure that your concerns were addressed. If you continue to have questions, please reach us at customersupport@empiretoday.com.
Thank you.
Author's
East Hampton, New York
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
0 comments

Various non-English speaking workers came into my house for about ten days to do the upstairs carpeting and the downstairs flooring.There was no consistency to the workers; they created and left huge messes; they broke things.

But the worst of all was the quality of the work. Sections of the carpet have already been relaid, and the entire downstairs floor needs to be replaced because the workers did not allow for the temperature of the flooring to acclimate.

Empire, after a lot of calls and visits, did agree to re-do the work....but I am still waiting one year later for it to happen.

Review about: Empire Today Flooring.

Reason of review: terrible installation.

Monetary Loss: $16000.

Preferred solution: Deliver product or service ordered.

I liked: Were fast.

I didn't like: Way the installation went and the end product.

Had an Experience with Empire Today?

Write a review