Reply by Empire Today

Yvonne, thank you for bringing your concerns with your product to our attention, we always want to work with our customers so that they are satisfied with their entire experience. We’ve spoken to you in more detail about the issues you’ve been experiencing and have agreed to schedule an inspection. If you have any questions about this process, please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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Miami, Florida
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Update by user Apr 27, 2012

Hey Rebekah whoever you are I have never gotten a message from you so I don\'t know who you\'ve been contacting.Folks here is the update with this.

I didn\'t realize I could keep this thread going and I posted another one with the continuing saga. To make a very long story short and to keep my blood pressure at minimum here is the deal; Empire says they are willing to work with me on the price should I want to replace my flooring...HAHA! Are you kidding me???? Why on Earth would I keep throwing good money after bad and replace their poor quality flooring with more of it.

Further more if the problem is all environmental (which is what they claim) then why would they want to replace the flooring with more of the same? Since it is all environmental wouldn\'t it just happen all over again?

My question is this, why, if their flooring has a ceiling for the amount of moisture or humidity it can handle was a moisture test never done prior to install?My regret is not finding these post before I spent all that money that I am now from the looks of things have to spend all over again to rip their *** out and replace it.

Original review posted by user Mar 27, 2012

I had new laminate flooring installed by Empire Today late last year, since then the floor has started to show evidence of buckling in many places, in particular the moldings by all the entrances into the room.You can feel the floor moving under your feet as you step into the room from each entrance.

I contacted the company and they sent their Installation Manager out to check for "moisture", this of course being the loop hole they use to get out of replacing materials that are apparently of poor construction. I have laminate flooring that I purchased from Home Depot over 10 years ago in the other half of the house, I have never had an issue.

First the installation manager tried to tell me it was a floating floor and it was meant to feel that way. Then she said, she didn't see anything, she didn't feel anything. Then it was oh, the floors don't hold up well to humidity, do you run your air?

They sell flooring in the state of Florida where we have 110% humidity, are you kidding me? Of course all these excuses were never mentioned during the sales process. Finally when none of her excuses would fly she said, you must have a moisture problem. Out comes the instrument which she proceeded to place against the walls of the house, she searched and she searched until she found one small area under the window in the living room that gave an inconsistent reading.

When she could find the highest reading she proceeded to take pictures.

She left telling me they would come back and replace all the moldings and threshold pieces.

They are due tomorrow and tonight she calls to tell me that the only way they will replace everything at no charge is if I sign a release.DO NOT ORDER FROM THIS COMPANY, they product is no good and their service is worse!

Review about: Empire Today Flooring.

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