Product: Empire Today Flooring Rating: 3 Stars Clear all filters (4 of 115 reviews match)
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Empire Today - Flooring Review from Flushing, Michigan
Empire Today - Flooring Review from Flushing, Michigan
Dear Customer, We’ve read your review, and we’re disappointed in the issues that occurred during your installation. We would like to follow up with you to learn more about your experience and ensure that all your concerns get addressed. However, we are not able to...
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Review
#751698 Review #751698 is a subjective opinion of poster.
Product
Empire Today Flooring
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Dear Gerard, Your concerns are of important to us, and understand that we have addressed your concerns from this posting. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#735890 Review #735890 is a subjective opinion of poster.
Product
Empire Today Flooring
Tags
  • Laminate
  • Instalation
  • Craftsmanship
Empire Today's reply to:

Empire Today flooring and carpeting - horrible

Dear Francine,
We are saddened to hear about your experience, and although time has passed since your last posting we want to ensure that your concerns were addressed. If you continue to have questions, please reach us at customersupport@empiretoday.com.
Thank you.
Review
#675583 Review #675583 is a subjective opinion of poster.
Product
Empire Today Flooring
Pros
  • Were fast
Cons
  • Way the installation went and the end product
Reason of review
terrible installation
Loss
$16000
Preferred solution
Deliver product or service ordered

Various non-English speaking workers came into my house for about ten days to do the upstairs carpeting and the downstairs flooring. There was no consistency to the workers; they created and left huge messes; they broke things.

But the worst of all was the quality of the work. Sections of the carpet have already been relaid, and the entire downstairs floor needs to be replaced because the workers did not allow for the temperature of the flooring to acclimate.

Empire, after a lot of calls and visits, did agree to re-do the work.... but I am still waiting one year later for it to happen.

Empire Today's reply to:

Empire Today in Birmingham, Alabama - Unable to install laminate.

Dear Brenda,
We regret that your experience had a rocky start, but understand that we have completed your installation. For future questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#629664 Review #629664 is a subjective opinion of poster.
Product
Empire Today Flooring
Pros
  • People were very courteous
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Hired Empire Today to install carpet and laminate flooring in hallway. Sales person measured hallway, installers did not have enough to do job based on the numbers they say was given them by sales person, sales person number is now disconnected.

The installers had to leave did not have enough material. Now I have to wait until they get this mix up cleared. Have to go to Atlanta, GA to get material. My house is torn up waiting on Empire to make a decision.

Will be contacting the Better Business Bureau for this problem.

Poor sales persons. Pissed off customer.