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Product: Empire Today Flooring Clear all filters (0 of 113 reviews match)
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Empire Today's reply to:

Hello, We are disappointed to hear that you feel this way. If you continue to have questions and/or concerns about your previous role with our company please ask to speak to a human resources associate at 800-588-2300. Thank you.
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Tucson, Arizona
Product
Empire Today Flooring
#490008
Thank you for bringing your concerns to our attention, Amanda. We are committed to working with our customers until they are completely satisfied, and it’s our understanding that we’ve been in contact with you and agreed on a solution. If you have any additional...
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Germantown, Tennessee
Product
Empire Today Flooring
#450369
Empire Today's reply to:

It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. The $99 promotion applies to the product costs...
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Homewood, Illinois
Product
Empire Today Flooring
#401036
Empire Today's reply to:

Donna, we regret that you are not yet satisfied. We never want our customers to be disappointed in our service, and we can assure you that we are taking your concerns very seriously. We have left you a message, and we would like to discuss the situation and work...
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Cary, North Carolina
Product
Empire Today Flooring
#400330
Empire Today's reply to:

Keith, it's our understanding that we've reached an agreement and have scheduled the repairs to your transitions for this week. Please contact us if you have any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. ...
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Alpharetta, Georgia
Product
Empire Today Flooring
#363624
Liz, we're disappointed that you were inconvenienced by the issues that occurred during your installation. We understand that we've been in contact with you about possible resolutions and that you chose to cancel the order. Please don't hesitate to contact us with any...
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Louisville, Kentucky
Product
Empire Today Flooring
#354726
Empire Today's reply to:

Nicole, we would like to know more about your concerns. Please contact Sandra Horsman at 888-588-2315 x3026 in our Human Resources department. Thank you.
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San Antonio, Texas
Product
Empire Today Flooring
#347773
Empire Today's reply to:

Keith, we understand that we were in contact with you previously about your concerns with your carpet and padding, and we reached a resolution. We would like to speak to you if you have any concerns that have yet to be addressed, and we have been attempting to reach...
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Nashville, Tennessee
Product
Empire Today Flooring
#340768
Empire Today's reply to:

Empire Today- No one knows anything!

I recently used Empire Today for my flooring. When the salesman arrived we went through the different options- without going over prices- he was naturally assuming because I'm a single female that I should look at the less expensive models and kept telling me to look at the vinyl though I much preferred the woods. When I did pick out 5 samples I liked- he went outside to "consult his boss"- he came with only the price of the vinyls- those I didn't like and thought looked cheap. I asked about the 60% off ads running on the tv- and he said that only counted towards the "product" not the labor- so I asked how much labor was- he said he didn't know- I asked how much the product was- he said he didn't know. I said that I wanted a itemized record of my invoice- and he said that it's an "all inclusive price...Does that make any sense? I asked how I knew I was getting 60% off of the product if its an all inclusive price. He also said this price included trim. But still didn't know how much anything was- he went outside 3 more times to consult his boss- I felt like I was being used by a car salesman! Well- his incompetence further reviled itself, as he showed up at my work to sign the contract but hadn't filled anything out- and forgot what product I wanted and had to run out to his car and bring the samples into the lobby at work- I was so embarrassed, and his unpreparedness cut into my lunch break. Further more- the product wasn't even close to the quality that I expected. I priced the product at Home Depot and Lowe's and it came out to $0.89/sq ft but even at their 60% "discount" Empire Today's product came to over $4.00/ sq ft! They also forgot the trim that my salesman told me was part of my price! When I called customer service- I got the same run around- no one could tell me how much labor or the total product is. I highly doubt their A rating with the BBB- if they can't provide itemized receipts, have a low quality product, unorganized sale people and clueless customer service!! DO NOT USE THEM- I still 3 more floors to do in my house- and next time I'm doing it myself- less hassle, cheaper, and I would know what I'm doing! Also thinking about sending this to the BBB for them to look into these horrible practices!
Ocoee, Florida
Product
Empire Today Flooring
#329587
Empire Today's reply to:

Deepak, we've been attempting to reach out to you regarding the issues you've described. We'd like to speak to you and work towards a resolution, but we have not yet heard back from you. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and...
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Cartersville, Georgia
Product
Empire Today Flooring
#314806