Reply by Empire Today

Dear Carolyn,

Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution.

Thank you.
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I had a hardwood floor installed in my living room and kitchen in November 2015. I have spent most of 2016 trying to get the floor fixed.

I am very disappointed with empiretoday I have had cancelled appointments, I have men show up but could ot complete job because of high moisture reading , I have had days when I wait for someone to show up but no one comes, I have missed days of work. I have left people at my house just so the installers can get in. My more recent disappointment , I had the installers show up at my home 1:30 in the afternoon they did not have a new blade to cut the wood. They left at 2 o'clock going to the store to get a new blade they never came back he never called back I tried to call the operator three different times and all I got is an apology.

The said they could not reach the installers, they were not answering the phone.

I need more than an apology. There is no reason why it takes a year to do a reinstall done.

Product or Service Mentioned: Empire Today Floor Repair.

Reason of review: Poor customer service.

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