Empire Today improperly installed outdoor carpet on my porch overhand and steps. The carpet did not adhere to cement.
In addition, a glob of glue was smeared into the carpet on the bottom step. Contacting the Regional office in Pittsburgh, Pa numerous times has resulted in no further communication, from them, on the progress of fixing the problem. Using Customer service on line forms and calling the 800 number has resulted in no action.
The problem has occurred two weeks ago and I have no idea of when they are going to get replacement carpet and when they are going to re-install. My frustration level is high because of the failure to receive adequate communication and satisfaction from the company representatives.
Product or Service Mentioned: Empire Today Installation.