Reply by Empire Today

William, I’ve read your post and apologize for the issues you’ve experienced with your installation and for the delay in scheduling. I understand that a member of our Customer Service team has followed back with you to update you on the schedule for your repair. If you have any further questions or concerns, please feel free to email me at or contact me via phone at 888-588-2315 x4195. We’ll be sure to follow back with you afterward to make sure you repair is complete and to see how everything went. Rebekah Clerk, National Customer Service Manager
Miami, Florida

Empire Today improperly installed outdoor carpet on my porch overhand and steps. The carpet did not adhere to cement.

In addition, a glob of glue was smeared into the carpet on the bottom step. Contacting the Regional office in Pittsburgh, Pa numerous times has resulted in no further communication, from them, on the progress of fixing the problem. Using Customer service on line forms and calling the 800 number has resulted in no action.

The problem has occurred two weeks ago and I have no idea of when they are going to get replacement carpet and when they are going to re-install. My frustration level is high because of the failure to receive adequate communication and satisfaction from the company representatives.

Product or Service Mentioned: Empire Today Installation.

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I am having same issue with laminate floors. They suck and BEWARE! We are filing a lawsuit.


Additional information. In the time period described, I did receive a "satisfaction" phone survey.

I explained the situation to the interviewer and he assured me I would hear from someone at Empire Today. No one to date as of 6/20/2011.