I can't believe that I have to find myself in this situation about writing a negative review. But I really have to do this because I don't want someone else experience what I experienced from empire carpet.
I would have seen it coming. It started from getting a free in-home estimate. I waited for the rep to come to my house as scheduled but I didn't see anyone or even get a Courtesy call that no one was coming. When I called to find out what happened, I was told that they came but it was an empty house that no one was living in.
After that huddle I later got someone came in for estimate. I was scheduled for installment and was told that I have to make at least 10% of the total pay upfront. I did as requested. The installment day, I cancelled my son's therapy appointment, had to stay up after working night shift just waiting for the installment guys.
At the end, I received call that Empire doesn't have enough staff to install my carpet. I rescheduled again the same story. I rescheduled for the third time. This time I kept calling and begging them to not cancel on me.
Upon till the morning of the service. I was told that they were loading the truck and will call to let me know the time they were coming. I didn't hear from them and I called back to find out what time they were coming to my house. The next thing I heard was the same old story.
That they don't have enough staff go come to my house for installment. Now I ask them to cancel the service and refund my money. I was told that it's going to take 10 business days. Where in the world do you treat someone like that.
You don't provide service and you don't refunds money. I demanded to talk to the supervisor and was told that there was no one available for me to talk to. This is the highest glorified scheme I have ever seen. Please this is real.
Not made up. I can't believe this is happening to me.
Product or Service Mentioned: Empire Today Estimate.
Reason of review: Bad quality.