Reply by Empire Today

Michelle, I’d like to apologize for the problems you’ve experienced and the frustration you’ve expressed in your post. We are dedicated to working with customers when they experience issues like yours. It’s my understanding that we’ve sent an independent third party inspector to your home to assess the issues you are having. Once the inspector has compiled the results, we’ll follow back with you to share the findings and work with you on a mutually agreed upon resolution. We understand the concerns you’ve expressed and want to work with you to make sure you’re satisfied. A member or our Customer Service Team will follow back with you soon to go over the results of the third party inspection report and will work with you on next steps. If you have any questions or concerns, please feel free to email me at or contact me via phone 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Dallas, Texas

I've had my carpet for a little less then a year and my carpet already looks worn and matted. My mother-in-law also used their service and is also very unhappy. My carpet is actually bare where the chairs are!!

When you call for customer service they send out an "independent" carpet consultant to look at the carpet and give a report back to Empire Today. No big surprise that the reports always come back praising the quality of the carpet and that there is nothing wrong.

You get absolutely nothing out of Empire Today but Headaches and horrible carpet. I do not recommend them to anyone and would not even put this carpet in my dog house.

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