I've had my carpet for a little less then a year and my carpet already looks worn and matted. My mother-in-law also used their service and is also very unhappy. My carpet is actually bare where the chairs are!!
When you call for customer service they send out an "independent" carpet consultant to look at the carpet and give a report back to Empire Today. No big surprise that the reports always come back praising the quality of the carpet and that there is nothing wrong.
You get absolutely nothing out of Empire Today but Headaches and horrible carpet. I do not recommend them to anyone and would not even put this carpet in my dog house.