Reply by Empire Today

We are continually trying to improve on our customer service. We recently read your post from a couple of years ago and truly apologize for the problems you have experienced with your flooring and installation during that time. Empire stands behind our products and we want to learn more about your concerns and work to provide you a resolution. I would like the opportunity to review the situation with you. If you are still interested in reaching out to us, you can contact me at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Salem, Connecticut
6 comments

Empire Today claims they have low factory prices, They are among the highest prices! Their Cherry laminate flooring looks incredibly cheap. My vacuum's wheels scratch the floor, a cup fell out of the dishwasher and it chipped, and now is has started to warp.

Their customer service clown admitted that their prices are high because they have next day service and move furniture. We had them come a week later and all they had to do was roll the refrigerator out, yet they still charged us for the services.

We were going to have them do our upstairs carpet, for $4,470, we cancelled after we saw the shoddy floor material and their lame installation, and had Home Depot do it for $1,800.

I have posted complaints on their EmpireBlog and all that shows up are 'Empire is great' raves, for some reason my blogs don't show up. They don't answer my requests as to why.

Monetary Loss: $2.

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Comments

Anonymous
#70044

I too had a terrible experience with Empire Today.A 3 to 5 day installation (time frame quoted by sales person) took a month and a half.

If anyone interested, I will come back and go into the details of my ordeal. In the mean time, I would recommend you tell all of your friends and family to stay away from Empire Today!

If you have a neighbor or coworker you do not like, go ahead and recommend Empire Today to them!:grin

Anonymous
#52467

I too had laminate installed.Brazillian Cherry.

They claimed it was water-resistant and good for use in the kitchen, but they lied.It soaks up water spills like a sponge and it is now ruined!

Anonymous
Lake Harmony, Pennsylvania, United States #24562

I was just trying to sell my home and move down south near my daughter. I thought the kitchen would look better with a new floor.

It looks worse now. Two of the five couples who looked at my house made comments specifically about the kitchen floor!

One couple said it felt 'spongey' and looked cheap.

The other couple thought it was linoleum.

It's NOT Brazilian Cherry.

It's NOT EVEN REAL WOOD!

I thought I was buying a wood laminate. You can see perfectly identical "boards" throughout the floor. Never, ever buy from them.

Anonymous
Coto De Caza, California, United States #22738

:x I also got a laminate floor in my kitchen and hallway.It is coming up in the kitchen and we called and they sent out the installers who said they could replace the area for $300.00.

The guy who sold us the floor said it wouldn't scratch and it did! Not great to deal with. Yes they will install next day and after that you are on your own!

LIES, LIES, LIES.That is what our sales man told us!!!

Anonymous
Lake Harmony, Pennsylvania, United States #19083

I had a similar experience.I wish I knew how to to send a similar message.

I'm just not computer literate enough.

These people have to be stopped. All I see is comments on how they are one of the top advertisers in the country.

So what?That doesn't make them good!

Anonymous
Lake Harmony, Pennsylvania, United States #19003

I am so glad I came and checked out these comments, on empire's website there is nothing but good reviews. My husband and I will keep looking. Thanks

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