Tried to get a new tile floor for my bathroom. Sales rep lied, said the floor would be installed Friday morning, 9 am.
No one showed. At 7 pm the work was rescheduled for Saturday at 8 am.
The installers finally showed at 2:30.
They demanded full payment up front before beginning work. This is a violation of the NJ Consumer Affairs act.
After ripping out my old floor, the installers said they could not complete the job because I needed to get additional work done by a carpenter.
I called Empire. They are holding my money for 15 days. It seems that the only way they could return my money was to deposit the checks. But, Empire's accounting office only writes checks 2 days a week.
So, I have to wait on Empire again.
So much of my time wasted.
And now I have no floor at all in my bathroom.
Product or Service Mentioned: Empire Today Tile Installation.
Reason of review: Poor customer service.
Monetary Loss: $900.
Preferred solution: Full refund.
I didn't like: Misleading sales, Lack of integrity, Mistake by rep, Dishonesty, Time it takes to get my money back.