Reply by Empire Today

Dear Louz,
We are disappointed to hear that you feel this way, and understand that we have discussed your options with you. For future questions, please contact us at customersupport@empiretoday.com.
Thank you.
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Morrisville, Pennsylvania
2.4
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2/1/15 - Empire was difficult to work with... Yes, the 1st problem was caused by a leak in our hot water pipe under the back door.

The plumber found a small leak that might have caused some damage near the door. It would NOT have caused the massive discoloration spots 12 feet away. Empire did say they would, as a courtesy, remove the old floor and install a new one at a great discount. Well, our local contractor under bid Empire by several hundred dollars.

The selection was far more vast then Empire offered. When we notified Empire that we would take their offer of removing the floor, they stated the offer was off the table, since another contractor was going to install a new floor.

My biggest lesson is to deal with a local contractor. The big nationals don't really care about customer satisfation.

Review about: Empire Today Flooring.

Reason of review: Bad quality.

Monetary Loss: $10000.

I liked: Initial contact and install, Came to my home.

I didn't like: Lack of caring, Salesman.

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ETCustomerSupport
#939902

Thank you for bringing this situation to our attention. We would like to know more about your experience and address any concerns you may have that have not yet been resolved, but we are not able to locate your account with the information posted here.

Please call us at 888-588-2315 x4195 or send your contact information to customersupport@empiretoday.com, and we will follow up with you as soon as possible.

Thank you. Jeanette Ramey, National Customer Service Manager

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