2/1/15 - Empire was difficult to work with... Yes, the 1st problem was caused by a leak in our hot water pipe under the back door.
The plumber found a small leak that might have caused some damage near the door. It would NOT have caused the massive discoloration spots 12 feet away. Empire did say they would, as a courtesy, remove the old floor and install a new one at a great discount. Well, our local contractor under bid Empire by several hundred dollars.
The selection was far more vast then Empire offered. When we notified Empire that we would take their offer of removing the floor, they stated the offer was off the table, since another contractor was going to install a new floor.
My biggest lesson is to deal with a local contractor. The big nationals don't really care about customer satisfation.
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Bad quality.
Monetary Loss: $10000.
I liked: Initial contact and install, Came to my home.
I didn't like: Lack of caring, Salesman.