Reply by Empire Today

Dear Customer,
We take your concerns seriously and is disappointing to know that your experience was not a positive one. We want to help make things right, but are unable to locate your account with the limited information given. Please write to us at, with the word pissed consumer in the subject line, so that we can address your concerns.
Thank you.
-ET Customer Support
Wayne, Pennsylvania

Bad customer service! First floor installation had to be rescheduled and the day of the reschedule the guy never showed up.

The third time trying to have this project done the guys came and took our money and left saying they were going to Home Depot. They never came back. We cx the order altogether. Still waiting for our refund.

Also no one ever calls u back. When all of this was going down we called the guy who first ever came to our home and showed us everything. His name was Preston. He also never called us back.

I guess that's what u get from a guy who comes to sell u something and he's standing there with his zipper down. We will never ever call them or recommended them to anybody.

It's been a total nightmare!! And if we don't get our refund, the next call we make is to the police!!

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review