Reply by Empire Today

Dear Kesia,
We are sorry for the inconvenience that this matter caused for you. We show that we have since spoken to you and offered an accommodation. For future inquiries please contact us at
Thank you.
Valley, Alabama
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1 comment

I have been calling customer service for over a month trying to get my money back for the things I did not get done and all I keep getting is the run around. Customer service is awful with this company, but I love my floors so I guess I like the contractors.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

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Dear Customer,

Thank you for bringing your concerns to our attention. Your satisfaction is important to us and we regret that your experience was not a positive one.

We would like to help make things right for you, but unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to so that we can follow up with you.

Thank you.