Reply by Empire Today

We never want our customers to be disappointed in our services, and we regret that you've been inconvenienced. Please contact us at, so we can discuss this issue. Thank you.
Bronx, New York
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Would never recommend this company to anyone! First off, the sales woman was supposed to be here between the time frame of 1-3 and showed up around 4:30. Although she was ok at first, it seemed like all she cared about was making the sale, and not the concerns that we had. Our house is old and we have no sub flooring and were concerned that it would be a difficult process. The sales rep promised us that this basically would be a maximum 2 day job that could be easily done, basically selling us a DREAM.

We had a scheduled date for the floors to be installed, moved the furniture for them ourselves (which most people don't do), the contractors show up and tell us that they cannot do the job. So when we called the company to tell them this, they promise to send out a new contractor who CAN do the job. In the mean time the sales lady shows up to our house unexpected and AGAIN tells us in person that the job can be done and she doesn't know why there was a misunderstanding between the contractors.

Confused? So we're we! So the next morning we woke up thinking we were getting our promised floors. Wrong. The new contractor calls us and says he cannot do the job based off of pictures from the last contractors.

Again, no new floors. Another wasted day with an empty house, nothing but headaches, broken promises, and misrepresentation. I don't know how this company is still in business based off of what I've seen from experience. I hope others don't ever have to deal with the nightmare we did.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

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