Reply by Empire Today

Dear Lisa,
We sincerely regret to hear that you were inconvenienced by a missed sales appointment. We understand that your time is valuable, and we will be in contact with you shortly to address your concerns.
Thank you.
-Empire Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Set an appointment for a Saturday morning between 9 and noon. Supposed to be a 50/50 sale on flooring and installation that ends Friday so I was pretty excited to order my flooring.

After taking my Saturday morning off work and locking my dogs in the basement I get a call saying the salesman cancelled.

When I called to make a complaint the customer service agent said she would get a manger on the line and then hung up on me. Terrible experience and I will post on Facebook and Twitter and tell everyone I know how Empire conducts business.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review