Reply by Empire Today Mar 02

Dear Ms. Collins,
We would like to know more about your concerns and help make things right for you. Unfortunately, we're unable to locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you.
Thank you.
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Scheduled our carpet for a Friday.It was $2150 worth of work.

Workers said 9-10, husband left work and they called back said 11-12. Husband left work, they never showed he had to call them, they said 1-3. I left work missing a half a days pay to be at the house. By 3 no one showed up.

They told my husband sat morning. I called Saturday morning, they had nothing on the schedule for us. Our entire living room was sitting on our patio & blocking our kitchen waiting for this carpet. They couldn't do anything for us & scheduled for Monday.

I lost 120 in pay on Friday so the $200 they took off meant nothing. Came home on Monday to Mexican music blasting, I had to ask them to turn it down. The workers did no walk through after, and he said if you sign this page it's more money for me..... I know this company hires the *** of the *** companies as out sourced contractors to make the most profit, and boy does it show.

These aren't Empires employees they're side companies they find for every city. Our guy was using an axe! Every time we would call the business they would have no idea what was going on, put some notes in the file Jesus. The carpets amazing, but do some research on the companies you hire.

How awkward for me to be asked to sign a page by the worker so he can get more money....

it's your amendment page.I could hire the same guy on Craigslist, but we thought we were paying for an actual contractor, who has a license & proper tools.

Review about: Carpet.

Review #975732 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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ETCustomerSupport
#1257850

Dear Customer,

We would like to know more about your concerns and help make things right for you, but we are unable to locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you, and mention "Pissed Consumer Post" in the subject line.

Thank you.

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