Customer service
Service Scheduling
1 comment

I had an appointment for Saturday November 12th between 1-3pm. Secretary called at 2:58 to say rep would be an hour late. Needless to say he was a no show.

Customer service called me on Monday, November 14th to offer a $250 discount on flooring of my choice and set a new appointment for Tuesday, November 15th between 7-9pm. This discount was offered because of the "no show".

I called Empire at 8:30pm on Tuesday November 15th for status of rep. I was told Dan spoke to me at 2pm today and confirmed my cancellation. NOT TRUE!! I NEVER spoke with ANYONE.

I asked to speak with the manager. I was cold transferred (twice). After explaining the issue several times I was transferred to Paul. Paul's exact words: "I apologize for the confusion. When can we get you rescheduled?" CONFUSION? Don't confuse confusion with a bold faced lie!!!!!!!!!

I'm so disgusted with this company I could scream! Not to mention I took off work early for the first appointment since I work 1:30 away from home. In addition to no missed calls or voicemail from anyone from Empire on the 2nd missed appointment.

The ONLY thing Paul (manager) was interested in was rescheduling another appointment. Totally dismissing the lack of customer service by his reps.

My issue: at first Paul said I cancelled my appointment for Tuesday. Then he changed it to say the rep called, left a voicemail saying he couldn't make today's appointment. Which is it?

Lies. Lies. Lies.

Truly disgusted with Empire!

Review about: Empire Today Customer Care.

Reason of review: Order processing issue.

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Dear Customer,

We sincerely regret that you were inconvenienced by two missed appointments.We want to follow up with you to learn more, but unfortunately are unable to locate your account with the information provided.

Please email your concerns and account information to customersupport@empire-today.com, so we can further assist.

Mention PC in the subject line.

Thank you.