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Product: Empire Today Customer Care Clear all filters (54 of 54 reviews match)
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Empire Today's reply to:

Dear Ron, We pride ourselves in making beautiful new floors easy for our customers, and strive to accomplish this by providing exceptional customer service from beginning to end, starting with our sale appointments. We’re disappointed to hear that your sales experience...
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Empire Today Customer Care
#1116488
Empire Today's reply to:

Dear Jennifer, For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands....
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Empire Today Customer Care
#1107041
Empire Today's reply to:

Dear Dewitt, We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers. We are disappointed to hear that your experience did not meet your expectations, and...
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Empire Today Customer Care
#1103095
Empire Today's reply to:

Dear Lindsey, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and are aware that your refund was successfully processed. If you...
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Empire Today Customer Care
#1090303
Empire Today's reply to:

Dear Tina, We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us. We regret to hear that you were...
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Empire Today Customer Care
#1074838
Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave me a great quote that I could not turn down.we scheduled a date to put my oak laminated floor and I cannot wait to see the finish product.. I was very...
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Empire Today Customer Care
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  • Honesty
#1073919
Empire Today's reply to:

Dear Jessica, For over 55 years we have been committed to help customers find quality Carpet, Flooring and Window Treatments, and strive to leave a positive impression from start to finish. We appreciate you making us aware of your concerns, and assure you that we take...
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Empire Today Customer Care
#1070352
Empire Today's reply to:

Dear Jody, We are committed to consistently providing our customers with the best quality service nationwide, and view every customer purchase not as a one-time event, but as the beginning of an ongoing partnership. We thank you for being a repeat customer, and assure...
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Empire Today Customer Care
#1054606
Empire Today's reply to:

Dear Jenny, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us and we’ll be following up with you shortly to learn more and start...
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Empire Today Customer Care
#1046922
Empire Today's reply to:

Dear Cheryl, Customer satisfaction is our top priority, and our goal is for each customer to have a positive experience from start to finish. We value each transaction not as a one-time event, but as the beginning of a continuous relationship. We appreciate you...
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Empire Today Customer Care
#1040348