Would you like to know how Empire Today is ripping people off? Straight out fraud?
They have two basic methods: Telling you the price of a certain carpet is $5 and lowering it until you agree and the most worse, telling you incorrect square footage and using faulty math to get you to pay more than $150 per room extra if you don't check their math. Raymond Stubbs, a representative of Empire Today came to my house yesterday, measured the room I wished to have carpeted at 15 x 14, and using his calculator told me it was 252 square feet. He then suggested letting the Empire crew move the furniture instead of me, which costs an extra 14 cents a square foot for a total of $70 + $805 = $875.00. After he left I checked his math, the square footage is actually 210 feet and 14 cents times 210 square feet equals less than $30.
The total charge was $875.00 but he told me that if I had it installed the next day, he would knock off $150.00. How many people do you think gets cheated by this method that is seemingly condoned by the company?
Even when I called to cancel, the operator told me that they could knock 25% off the $725 in order to keep retain the order, their math- $568, my math $544. It seems it is a company wide philosophy to cheat the math at every chance.