Reply by Empire Today

Dear Julia,
We appreciate you bringing your concerns to our attention. It is our understanding that we have completed a carpet replacement. If you continue to have questions regarding your product please contact us at
Thank you.
Coatesville, Pennsylvania
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

We had water damage in our home 2 years ago and had a new carpet places by empire. Where our carpet meets the floor in the hallway has come apart two times which empire has come and fixed.

The problem is they are cutting it shorter and shorter each time. It has happened again and I want the whole carpet replaced. With what insurance paid, the whole carpet is *** and looks old.

There is not a lot of traffic in the area which the carpet was placed. Very unhappy!

Reason of review: Bad quality.

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We've read your review, and we regret that you are still experiencing issues. We would like to know more about the situation and work towards a resolution with you, but unfortunately, we cannot locate your account with the information posted here.

Please send your contact info to so that we can follow up with you.

Thank you. Bill Allivato, National Customer Service Manager