Reply by Empire Today

Dear Customer,
We regret to hear about the lack of follow up that have received. We take every customer concern seriously and we would like to follow up with you to learn more. Unfortunately, we are unable to verify your customer information. Please email your concerns and account information to and mention Pissed Consumer in the subject line, so we can further assist you. We look forward to hearing for you.
Thank you.
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

100 percent agree with these posts. Worst customer service of any company.

Quick to schedule an appointment and take a deposit, but not so quick to follow up to changes. Representative cannot be reached except through their 1800 number. He claims he is trying to contact the regional office as he has moved from the area and I never get a call back. No one answers the regional number in Nashville and messages do not get returned.

According to the telemarketing team there is only one number to corporate office and it routes you back to them.

6 calls in two weeks, no flooring, no communication from them and don't figure I will ever see my deposit. But I guess they won't ever read this message

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Order processing issue.

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