Reply by Empire Today Mar 06

Dear LaTya,
We know that this was a frustrating situation for you, and understand that we have addressed this matter. For future concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
High Point, North Carolina
2 comments

If you are looking for professional, on time service; keep looking because empire today is not that place!I placed my order for carpet and vinyl installation for the 7-28-16 and received two confirmation emails stating they would installed on the 28th.

Then the morning of the 28th my carpet installation was moved to the 29th without conformation from me. Two men came on the 28 and installed the vinyl but left a gap in the floor because carpet installers have to do their part before everything can be completed. So after having to take two days off of work to be home for installation, they show up on the 29th only to say they don't have enough carpet to complete the job so they left with no work being done.

Calling customer service is a complete waste of time because all they can do is leave messages that are never returned.I'm 8 months pregnant and have not be able to set my son's room up due to the unprofessional and inconvenient company of empire today.

Customer account 1-11SH00H

Review about: 1 11Sh00H.

Review #890874 is a subjective opinion of a user.

1.6
Staff
Diversity of Products or Services
Turnaround Time
Value for money
Advertised vs Delivered
Service Scheduling
Discounts and Special Offers
Reliability
Website
Price Affordability
Warranty
Product or Service Quality
Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Comments

ETCustomerSupport
#1192000

Hello Tya,

Thank you for making us aware of this matter.We regret the delays in your installation and understand that this is an inconvenience for you.

We assure you that your concerns are important to us and we'll be following up with soon to discuss this matter in more detail.

Thank you for your patience.

Anonymous
to ETCustomerSupport Ashburn, Virginia, United States #1192431

You should issue a complete REFUND and FINISH your shoddy work, THAT would be outstanding customer service.

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