Reply by Empire Today

Dear Michelle,
It was disappointing to hear about your installation experience and we regret the inconvenience. We understand that we have been in contact with you and will continue to follow up until this matter is resolved.
Thank you.
-Empire Customer Support
Greensboro, North Carolina
Discounts and Special Offers
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Product or Service Quality

Do NOT use these people!! We had carpet installed a few weeks ago, and they put at least 60 dings and marks in our walls, and even our ceiling (don't ask me how they managed to do that!) After numerous of phone calls and horrible customer service, they requested that we get 2 estimates...both being around $400.

Needless to say after serveral more phone calls, they are supposenly sending a check for $100. $100!!!!!

$100 doesn't even include all of the materials to buy everything to fix the damage. Needless to say, a hard lesson learned and I hope others chose NOT to use this company!

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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