Reply by Empire Today

Dear Cheryl,
Your concerns are important to us and we are saddened to hear that you were not satisfied with your experience. We understand that we have spoken to you and offered a fair solution. If you wish to continue with our services please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Bellair-Meadowbrook Terrace, Florida
1.0
Details
Advertised vs Delivered
Customer service
Reliability
Service Scheduling
Staff
1 comment

This happened to us today in Winston-Salem, NC.They were supposed to install LVT today.

I called customer service yesterday and asked if they could tell us morning or afternoon because we took a day of vacation for carpet installation on Wed. The CS rep was a condescending *** and said no they can't tell you until the trucks are loaded in the am. I explained that I didn't want a specific time, just morning or afternoon so we would only have to take 1/2 a day off work. He continued to be a condescending smarta$$ so I hung up....in spite he moved our appt to two weeks later without telling us so we burned a day off work for nothing.

I am beyond PISSED!! Customer service and our sales rep was useless. I called our rep 3 times and he just notified us today at 11:23 that it was cancelled. I just called CS and gave a verbal blistering so they offered us a discount for the "inconvenience".....I declined and told them I wouldn't take it if they gave it to me for free.

We just had $2000+ carpet installed on Wednesday.

If this had happened before carpet I would have cancelled everything!!Empire today sucks!!!

Review about: Empire Today Carpet Installation.

Reason of review: Bad quality.

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Comments

ETCustomerSupport
#1233271

Dear Cheryl,

Your concerns are important to us and we are saddened to hear that you have not been satisfied with your experience. We have located your account and we'll be in contact with you soon to discuss this matter in more detail.

Thank you.

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