Reply by Empire Today

Thank you for bringing your concerns to our attention. We would like to know more about your experience and help make things right for you, but unfortunately, we cannot locate your account with the information posted here. Please send your contact information to so that we can follow up with you. Thank you. Bill Allivato, National Customer Service Manager
Akron, Ohio
Price Affordability

Had an installation today. The guys were on time and they even made it around the time that was good for me.

Brought th carpet but was not what i felt when the guy came to my house to show us. It was flat and thin. The carpet i felt was thick and plush. Then they rolled it out and i could tell right off the bat it wasnt right.

They measured again and they were 6 feet short! Told them to pack it up and get it out of here.

Wasnt paying for something that i did not order. Pissed me off!!!

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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