Reply by Empire Today

Dear Laurie,
Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction.

We appreciate you bringing your concerns to our attention and are aware that we are currently working with you towards a resolution to this matter.
Thank you for your patience.
-ET Customer Support

Horrible, Such a disappointment. After several estimates from carpet companies in our area, we decided to go with Empire.

That was the worst decision i ever made. They came out a couple days later, to install the carpet. For 1 they decided to lay the carpet out in the road. instead of in our drive way, we moved our vehicles for that reason.

And they did the old trick (Bait and switch). Come to find out they gave us The cheapest carpet you can find, apartment grade. Instead of what we paid for. Then they did a *** seam job, witch apparently is my cats fault be cause he decided to sit in the door way and scratch in a straight line( the cat lives outside).

and my good old $1200 kirby vacuum is to blame to for the carpet fraying, and matting down. I have called several time never getting a strait answer, then the other day being told we are reviewing the findings of the inspector. so how long is it going to take this time for an answer, what to be told its my fault, my cat did it, oh the vacuum did it.

WOW unbelievable. Wonderful ethics this company has.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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