Reply by Empire Today

Dear David,

We understand your frustration and are disappointed to hear that your installation was not completed as scheduled. We will be following up with you shortly to learn more and start working towards a solution.
Thank you.
Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Worst management worst carpet company I have ever experienced. Guy shows up doesn't have the pad we paid for or the glue to glue down the tac strips.

Pretty important stuff. Call for management and cannot get anyone except for a supervisor in Texas (1500 miles away) I ask to talk to his manager and he says he doesn't have one at first. "Your telling me you are a supervisor and do not have a manager of any sort!?" "Sir for the inconvienece we can offer you 50.00. 2 percent discount for ruining my Super Bowl party.

Carpet comes 5 days from now supposedly.... thanks empire for having me on the phone all day and solving nothing but chaos.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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