Reply by Empire Today Jan 13

Dear Chris,
Your satisfaction is important to us, and we’re disappointed to hear about the delays in your installation. We’ll be in contact with you shortly to learn more and start working towards a solution.
Thank you for your patience,
-ET Customer Support
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The poorest service I ever encountered.It took almost a week for my installation to be done because Empire Today didnt have the carpet on my scheduled date Tuesday.

Pushed the date two days out Thursday and no carpet. Pushed another two days Saturday and finally got carpet installed. I called empire before my installion to work out a discount and was told to call after the installation was completed to take care of it. After the installation, I proceeded to call and spoke to the installers mgr.

and agreed to pay half the amount of the original quote for services and installation. Now I'm getting notices for the balance owed or will go to collections.

For the 3 days I missed from work is far more than the $200 discount which empire is offering.UNACCEPTABLE!

Review about: Empire Today Carpet Installation.

Review #990135 is a subjective opinion of a user.

Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

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