Reply by Empire Today

Patricia, while we know that that the delay in the installation of your stairs was inconvenient, we understand that it has now been completed to your satisfaction. Ensuring customer satisfaction is our top priority, and we understand that we’ve spoken to you about your concerns and that you’re pleased with the finished product. If you have any questions, please don’t hesitate to contact us at 888-588-2315 x4195 or Thank you. Rebekah Clerk, National Customer Service Manager.
Baltimore, Maryland

Their service is the pits. Brought wrong carpet promised to be back in the afternoon.

Never came.

I called countless times and all they do is transfer you to your sales rep who whines that she can't do anything. Finally installed but forgot stairs carpet. 3 weeks now and still trying to get them to come back and install it. NEVER USE THIS FIRM.

They appear to be independant firms for carpet installation, sales, call center, etc. No one takes ownership.

No one to escalate problem to and no store to go into to complian. They are just the worst and do not seem to care.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $6.

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