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Manufacturer: Empire Today Category: Installation Clear all filters (63 of 63 reviews match)
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Empire Today's reply to:

Dear Dawn, We are disappointed to hear that your product did not meet your expectations. Our records show that we have been in contact with you since your last posting. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Empire Today Apple Valley, California
Product
Empire Today Carpet Installation
I liked
  • Quickness of install
#938786
Empire Today's reply to:

Dear Pamela, We never want our customers to be disappointed in our services and we regret to hear that you feel this way. We understand that we have reached out to you in regards to your concerns. You can also contact us at customersupport@empiretoday.com. Thank you.
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Empire Today Dunbarton, New Hampshire
Product
Empire Today Carpet Installation
I liked
  • But not to repair it
  • People were very courteous
I didn't like
  • Quality of the job
#928998
Empire Today's reply to:

Dear Jolene, We are disappointed to hear about your experience and assure you that this is not the level of service that we expect for our customers. We understand that time has elapse since your posting, if you continue to have questions or concerns regarding your...
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Empire Today Saint Petersburg, Florida
Product
Empire Today Carpet Installation
I liked
  • Honesty of the vinly installer
I didn't like
  • Everything else about the experience
#922323
Empire Today's reply to:

Dear Robin, We understand that your time is valuable and we regret to hear that your installation was not completed as planned. We assure you that your concerns are important to us and we'll be following up with you shortly to discuss this matter in more detail. ...
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Empire Today Twin Lake, Michigan
Product
Empire Today Carpet Installation
I didn't like
  • Everything after salesperson
  • Customer service poor
  • Quality of the job
#921601
Empire Today's reply to:

Dear Frankie, We have read your review and are disappointed to hear that your experience with us was not a great one. We want to help, but are unable to locate your account with the information posted. Please email both your account and contact information to...
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Empire Today Holly, Michigan
Product
Empire Today Carpet Installation
#914178
Empire Today's reply to:

Dear Pauline, We are disappointed to hear that your product is not meeting your expectations. We understand that time has elapsed since your last posting. If you continue to have questions or concerns, please email customersupport@empiretoday.com with both your...
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Empire Today Weymouth, Massachusetts
Product
Empire Today Carpet Installation
I didn't like
  • Never use them again
#912827
Dear Mark, Your concerns are important to us and we regret to hear your story. Our records show that we have spoken to you in regards to this matter and consider this addressed. For future inquiries please contact customersupport@empiretoday.com. Thank you.
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Empire Today Decatur, Georgia
Product
Empire Today Carpet Installation
#902724
Dear Lisa, We were saddened to read your post. We noticed that time has passed since your last posting. If you continue to have unanswered questions or concerns, please contact customersupport@empiretoday.com. Thank you.
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Empire Today Malibu, California
Product
Empire Today Carpet Installation
I didn't like
  • Canceled appt 3 times at the last minute
#899973
Dear Manfred, We regret to know that your experience was not a positive one. We understand that your order was cancelled per your request. For future inquiries, please contact customersupport@empiretoday.com. Thank you.
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Empire Today Asheville, North Carolina
Product
Empire Today Carpet Installation
#898588
Empire Today's reply to:

Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...
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Empire Today Atlanta, Georgia
Product
Empire Today Carpet Installation
I didn't like
  • Broken promise
  • Lack of resolution
#898110